Carla Joy Z. Perlawan
Dubai
Summary
Energetic and hardworking guest service associate highly regarded for providing fast, friendly service and maintaining accuracy in handling customer transactions. Focuses on addressing customers' needs efficiently while ensuring a smooth check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles. Strong commitment to delivering exceptional customer experiences. Ready to contribute skills and dedication to your team.
Overview
13
13
years of professional experience
Work History
GUEST SERVICE ASSOCIATE
Roxy Cinema Dubai Hills Mall
07.2022 - Current
- Selling tickets before the movie starts, Checking tickets and showing people to their seats, Taking order of the guest from lounge and deliver it inside the cinema, Serving hot and cold food and drinks from lounge and inside the cinema, Displaying stocks in the back counter and bar counter, Counting cash at the end of the day and deposit it in the machine, Serving in platinum premium service
CASHIER
Carrefour Mall of the Emirates
12.2019 - 07.2022
- Manage transactions with customers using cash registers, Scan goods and ensure pricing is accurate, Collect payments whether in cash or credit, Issue receipts, refunds, or change, Bag the grocery items of the customer
CASHIER / SALES ASSOCIATE / OIC
SO! FAB Boutique
01.2013 - 07.2013
- Supervising the store and what the customers need, Cashiering and sales service to meet the customers' expectations
CASHIER
SUPERVALUE, INC.
06.2011 - 11.2011
- Greeting and accepting the customer in the counter nice and politely, Accepting payments, giving customer service on the customer's needs
Education
Bachelor of Science in Hotel and Restaurant Management (UNDERGRADUATE) - undefined
Our Lady of Lourdes Technological College
PhilippinesHealth Care Services - Nursing Assistance
Filipino Academy
DubaiSkills
- Customer Service Excellence
- Customer Focused
- Team Oriented
- Patient Care
- Vital signs
- Sample collection
Achievement
- Employee of the Month in March 2022.
- Seven times awarded as the most SHARE APP scanner.
- Employee of the month in Roxy cinemas 4 times in 1 year.
Personal Information
- Age: 32 years old
- Date of Birth: 09/20/92
- Nationality: Filipino
Seminarandworkshop
- MEDIC FIRST AID TRAINING PROGRAM (08/2022)
- FIRE SAFETY TRAINING LEVEL - 1 (08/2022)
- ROXY SERVICE EXCELLENCE (05/2023)
- BLS and First Aid (09/2024)
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
GUEST SERVICE ASSOCIATE
Roxy Cinema Dubai Hills Mall
07.2022 - Current
CASHIER
Carrefour Mall of the Emirates
12.2019 - 07.2022
CASHIER / SALES ASSOCIATE / OIC
SO! FAB Boutique
01.2013 - 07.2013
CASHIER
SUPERVALUE, INC.
06.2011 - 11.2011
Bachelor of Science in Hotel and Restaurant Management (UNDERGRADUATE) - undefined
Our Lady of Lourdes Technological College
Health Care Services - Nursing Assistance
Filipino Academy
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