Carlin Tannen
Dubai
Summary
Embody commitment to operational excellence and strategic development, leveraging extensive expertise in property management, people management, process optimization, quality control, and asset management to drive organizational growth and efficiency.
Excel in fostering team cohesion, executing comprehensive business assessments, and implementing innovative management strategies that substantially reduce costs while significantly enhancing revenue and client retention. Renowned for cultivating culture of continuous improvement and operational transparency. Adept at navigating complex business landscapes to achieve and surpass key performance indicators, ensuring seamless execution of business operations and achievement of strategic objectives.
Overview
20
20
years of professional experience
Work History
Director, Operations
Green Elements Cleaning Services
Dubai
09.2021 - Current
- Oversee and enforce quality standards, guaranteeing efficiency of operational workflows
- Evaluate and enhance business processes, aiming at strategic improvement and organisational advancement
- Initiated and expanded cleaning enterprise, marking substantial growth in first year
- Reduced operational costs by 30% while increasing revenue by 40%, evidencing efficient resource management
- Embraced and implemented continuous improvement practices, utilising innovative approaches to enhance business operations
- Directed marketing and social media strategies, significantly boosting brand exposure and client acquisition
- Secured 90% client retention rate through superior customer service and strategic engagement tactics
- Improved workforce efficiency and output through deployment of effective time management system, leading to overall organisational enhancement.
Director, Operations
ASM Asset Management
Dubai
09.2020 - 09.2021
- Orchestrated planning, monitoring, and documentation of assets to maintain compliance with vendor agreements and report necessary changes
- Initiated property management enhancement programs
- Maintained operational expense control within budget constraints
- Established tracking procedures for company assets and portfolios
- Orchestrated management of real estate assets encompassing acquisitions, dispositions, and operations to optimise performance and value
- Conducted evaluations of underutilised markets for strategic business realignment
- Developed and executed comprehensive long-term asset management strategy
- Consistently reviewed and communicated operating statements, providing portfolio overviews to clients on monthly, quarterly, and annual basis
- Collaborated with corporate marketing teams to deploy marketing strategies effectively.
- Built productive working relationships to inspire and guide personnel at multiple business levels.
Director, Property Handover Operations
DAMAC Properties Co. LLC
Dubai
04.2019 - 09.2020
- Led Property Handover & Operations Team, including Quality Assurance Engineers, through strategic planning, staffing, and allocation based on project needs
- Executed periodic audits and individual performance evaluations
- Ensured adherence to in-house quality standards, procedures, and specifications for optimal product delivery to end-users
- Oversaw operating system for accurate detail recording and synchronisation with physical unit conditions
- Devised strategies to address potential challenges, facilitating resolution and supporting executive management decisions
- Managed pre-handover inspections and post-handover processes for over 5K+ units
- Directed quality assurance in line with project schedules, ensuring efficient site management and optimal resource use
- Achieved 100% readiness of properties for client viewings and handovers, including pest control, deep cleaning, FF&E & OS&E placement, and common area preparation
- Collaborated with Projects, Consultants, and Facilities Management to meet project deadlines and maintain construction quality per end-user agreements
- Partnered with operating staff and business planning teams to develop and uphold Standard Operating Procedures, maintaining quality standards
- Secured scope approvals, coordinated with contractors and suppliers for materials, specifications, and quotes, and managed procurement through comparative quotation analysis.
Portfolio Manager / Senior Portfolio Manager
Better Homes LLC - Property Management
Dubai
01.2012 - 01.2019
- Developed comprehensive management processes, team structures, and system setups tailored to operational requirements for diverse portfolios
- Conducted evaluations and reports on property and portfolio status and health, aligned with client needs while managing operational expenses within budget projections
- Compiled revenue reports to monitor portfolio costs, including payables and receivables, adhering to client specifications
- Sought development opportunities and strategic changes
- Analysed performance using relevant Key Performance Indicators (KPIs)
- Directed team of 20+ Property Supervisors, overseeing full management and operations for 2K+ freehold properties across UAE, including residential, commercial, and retail spaces, serving both individual and corporate landlords
- Achieved significant reductions in operational expenditures by renegotiating service contracts
- Engaged with various government authorities to meet portfolio and company requirements
- Regularly revised lease and process documents to benefit both clients and company, ensuring compliance and satisfaction.
Property Supervisor / Senior Property Supervisor
EMAAR Properties PJSC
01.2004 - 01.2012
Education
Bachelor Of Finance -
Bangalore University
Bangalore, IndiaSkills
- Operational Excellence
- Team Leadership & People Management
- Property Management
- Asset Management
- Process Optimization
- Strategic Planning
- Quality Control
- Revenue Enhancement
- Client Retention
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Languages
English
Native
Hindi
Advanced
Custom
- Performance Management
- Leadership Skill
- Assertive Skill
- Effective Delegation
- Time Management
Timeline
Director, Operations
Green Elements Cleaning Services
09.2021 - Current
Director, Operations
ASM Asset Management
09.2020 - 09.2021
Director, Property Handover Operations
DAMAC Properties Co. LLC
04.2019 - 09.2020
Portfolio Manager / Senior Portfolio Manager
Better Homes LLC - Property Management
01.2012 - 01.2019
Property Supervisor / Senior Property Supervisor
EMAAR Properties PJSC
01.2004 - 01.2012
Bachelor Of Finance -
Bangalore University
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