CARLO VELAYO MARCAIDA
Dubai
Summary
Dynamic aviation and operations professional with 4+ years of experience managing high-stakes flight operations, ground coordination, and safety-critical environments. Proven expertise in real-time monitoring, incident response, equipment readiness, and operational logistics. Adept at coordinating multiple stakeholders, optimizing workflows, and ensuring safety and efficiency in every operation. Committed to delivering safe, smooth, and exceptional experiences for all clients and participants.
Overview
8
8
years of professional experience
Work History
Operations Manager
APOGEE Aviation Services FZCO
01.2023 - Current
- Led daily operations for private, commercial, cargo, and ambulance flights, ensuring safety, timeliness, and client satisfaction.
- Oversaw staff, vehicles, and operational equipment readiness for smooth workflow.
- Negotiated vendor agreements to secure cost-effective, reliable services.
- Made rapid operational decisions to resolve urgent issues, preventing delays and maintaining safety standards.
- Managed client concerns and implemented resolutions efficiently, ensuring high service quality.
Flight Operation Officer
APOGEE Aviation Services FZCO
07.2021 - 12.2022
- Coordinated with Civil Aviation authorities and flight planning teams for permissions, route compliance, and operational safety.
- Organized ground handling, crew accommodations, fueling, transportation, and catering services for diverse flight operations.
- Monitored flights in real-time, providing updates, safety briefings, and operational guidance.
- Maintained detailed shift handovers to ensure operational continuity and safety compliance.
- Responded to in-flight or ground operational issues, ensuring prompt resolution.
Process Engineer, Dressing Plant Operations
VITARICH Corporation
10.2020 - 02.2021
- Optimized operational and logistics processes to reduce delays and improve efficiency.
- Managed operational staff and contractors, ensuring readiness and safety of all equipment and facilities.
Research and Development Facility Head
VITARICH Corporation
04.2019 - 02.2021
- Directed departmental projects while managing budgets, resources, and operational safety protocols.
- Supervised teams, enforced performance standards, and conducted safety and operational training.
Technical Researcher
VITARICH Corporation
07.2017 - 10.2020
- Proposed and implemented process improvements, resulting in cost savings and enhanced operational efficiency.
- Conducted technical training and provided operational support to strengthen partnerships and workflow efficiency.
Education
Bachelor of Science - Mechanical Engineering
University of the East
01.2016
Skills
- Ground Operations & Safety Oversight
- Real-Time Monitoring & Incident Response
- Crew / Participant Boarding & Logistics Coordination
- Communication with Pilots, ATC, and Stakeholders
- Operational Decision-Making Under Pressure
- Regulatory Compliance & Safety Protocols
- Process Optimization & Workflow Management
- Client Communication & Reporting
- Shift Handover & Documentation
Timeline
Operations Manager
APOGEE Aviation Services FZCO
01.2023 - Current
Flight Operation Officer
APOGEE Aviation Services FZCO
07.2021 - 12.2022
Process Engineer, Dressing Plant Operations
VITARICH Corporation
10.2020 - 02.2021
Research and Development Facility Head
VITARICH Corporation
04.2019 - 02.2021
Technical Researcher
VITARICH Corporation
07.2017 - 10.2020
Bachelor of Science - Mechanical Engineering
University of the East
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