Carlos Kanjoka
Al Barsha,Dubai
Summary
Expert in managing high-volume dining settings, with a strong background in staff training and inventory oversight. Experienced in event management, serving methods, and food service standards, complemented by a solid understanding of dietary needs and various culinary styles. Dedicated to elevating customer service through clear communication and menu proficiency, aiming to apply sales techniques for business growth.
Overview
15
15
years of professional experience
Work history
Head waiter
Tashas Group UAE
Al Barsha, UAE
03.2022 - Current
- Contributed to 10% sales increase by managing over 50 customer calls daily.
- Promptly resolved customer complaints, enhancing overall dining experiences.
- Reduced wait times through strategic seating arrangements, optimizing guest flow.
- Communicated effectively with kitchen staff to ensure order accuracy.
- Maintained client privacy by providing discreet service during private functions.
- Uphold high service standards by training new staff members effectively.
- Shared customer feedback and staff performance insights regularly with management.
- Sustained restaurant aesthetic appeal by coordinating linen and tableware.
Senior waiter
Mythos South Africa
Johannesburg, South Africa
09.2018 - 02.2022
- Optimised bill payment process, significantly reducing customer waiting times.
- Delivered attentive customer service through efficient order and meal management.
- Managed table settings to enhance dining experience.
- Developed skills of junior waitstaff, improving efficiency and service standards.
- Achieved 10% sales growth.
Waiter
Tashas Le Parc
Johannesburg, South Africa
05.2013 - 06.2018
- Maintained comprehensive knowledge of menu items for accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Communicated effectively with team members to enhance collaboration.
- Explained dish components clearly, aiding customer decision-making.
- Managed over 50 customer calls daily, ensuring prompt responses to inquiries.
- Achieved 10% sales increase through targeted initiatives.
Bartender
Serengeti Golf Club
Kempton Park, South Africa
02.2011 - 04.2013
- Developed rapport with regular patrons fostering a loyal customer base.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Created an inviting atmosphere through friendly interaction with customers.
Education
GED - Certificate in Customer Service
Falcon College
BulawayoGED - Certificate in Business studies
Falcon College
BulawayoSkills
- Staff training and event management
- Food service expertise
- Menu development and culinary knowledge
- English communication skills
- Inventory management
- High-volume dining experience
- Customer service excellence
- Sales strategies
Languages
English
Upper intermediate
Affiliations
- Reading
- Swiming
- Travelling
References
References available upon request.
LITERACY
- MS Word
- MS Excel
- MS Powerpoint
- POS
Timeline
Head waiter
Tashas Group UAE
03.2022 - Current
Senior waiter
Mythos South Africa
09.2018 - 02.2022
Waiter
Tashas Le Parc
05.2013 - 06.2018
Bartender
Serengeti Golf Club
02.2011 - 04.2013
GED - Certificate in Customer Service
Falcon College
GED - Certificate in Business studies
Falcon College
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