Carlos Morrison
Al Ain
Summary
The key to teamwork and efficient results is guidance, collaboration, and self-driven initiative. My ability to step into the role of leadership where my problem-solving skills, organisation, and effective communication support team-driven confidence, collaboration between colleagues, management of complex-task-seeking solution, and a uniformed awareness for maintaining a high level of professional standard.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
Tesco
Nottingham, UK
11.2024 - 08.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Joiners’ mate
KJW Carpentry
Nottingham, UK
08.2023 - 10.2024
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Reduced environmental impact through responsible waste management practices..
Dumper Driver/Groundsworker
MJ Evans
Nottingham, UK
06.2022 - 08.2023
- I have my CSCS card, Dumper ticket and driving license.
- General grounds work duty
- Using power tools
- Assisting with kerbing, Slabbing
- Heavy lifting and moving materials
- Help maintain a tidy safe work environment
- Collaborated with team members to coordinate efficient loading and unloading processes at job sites.
- Enhanced efficiency by operating dumper trucks in compliance with safety regulations and company policies.
- Increased operational safety by adhering to traffic rules, weight limits, and proper vehicle handling techniques.
- Maintained open communication with supervisors regarding vehicle performance or concerns that arose during operation.
- Completed daily logs for hours worked, distances traveled, and material quantities transported, ensuring accurate records.
- Delivered exceptional service by meeting tight deadlines for the transport of crucial construction materials.
- Developed strong understanding of various material types to be transported, enabling efficient handling procedures.
- Maintained clean, orderly work environment free of hazards.
British gypsum – Loading Bay operative
Advance Agency
UK
11.2022 - 01.2023
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
- Promoted safe working environment, promptly reporting and addressing potential hazards.
- Reduced damage to goods, carefully handling fragile items during loading and unloading.
Credit Specialist
Eon Next
Nottingham, UK (Remote)
02.2021 - 06.2022
- Assisting customers that may have fallen behind with payments to set up repayment plans.
- Proactively identified emerging trends in the industry, ensuring a proactive approach to risk management and process optimization.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Provided hands-on training in daily processes and job duties.
- Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
- Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
- Developed strong relationships with external partners, such as banks and credit bureaus, to facilitate efficient information exchange.
Dumper Driver/Groundsworker
MJ Evans
Derby, UK
02.2019 - 02.2021
- Ensured load stability through proper distribution of weight within the dumper truck bed.
- Streamlined on-site coordination efforts via clear communication with coworkers using radio devices.
- Ensured consistent vehicle readiness through diligent inspections before each shift, minimizing breakdowns and delays.
- Supported construction projects with timely and accurate transportation of materials, ensuring smooth operations.
- Prioritized safety initiatives by attending regular training sessions on equipment operation best practices.
- Fostered positive working relationships with colleagues across multiple departments to achieve common goals.
- Reduced downtime by performing routine maintenance checks on dumper vehicles and reporting issues promptly.
- Helped train new employees in safe practices and warehouse procedures.
Vans Team Member
VF Corporation
Nottingham, UK
10.2018 - 02.2019
- Completion of last-minute checks of contractual orders within Europe.
- Data entry
- GLS tracking of orders.
- Issuing credit and debit notes.
- Liaising with other vans departments across UK and Europe.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated payment systems to process client orders and create invoices.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
Data Analyst level 2
Capita
Nottingham, UK
02.2018 - 10.2018
- Communicating with the big 5 energy companies and many more.
- Completing request documentation to have gateway connections set up.
- Resolving issues that lead to energy companies no being able to receive data from there Hubs.
- Communicating through emails or remedy portal.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Customer Service Representative
Domestic and General
Nottingham, UK
11.2014 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Labourer
MJ Evans
Nottingham, UK
06.2011 - 10.2014
- Dry Lining
- Carpet fitting.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Cash control
Eon
Nottingham, Nottinghamshire, United Kingdom
08.2006 - 06.2011
- Analyzed trends within the company''s financial data, identifying potential areas for improvement in cash control protocols.
- Enhanced communication between departments by establishing clear lines of responsibility for various aspects of the cash control process.
- Improved cash handling accuracy by implementing strict cash control procedures and regular audits.
- Handled high-volume cash transactions while adhering to company policies and procedures for cash control accuracy.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
- Negotiated with vendors for more favorable payment terms, positively impacting cash flow.
- Safeguarded company assets by establishing effective internal controls over cash disbursement processes.
Education
Diploma - Level 2 NVQ Rail Engineering Track Maintenance
Track Works
NottinghamApprenticeship - Business Administration–Level 1
Central College Nottingham
01.2008
Plumbing - Level 2
Central College Nottingham
01.2008
General Certificate of Secondary Education (GCSE) - undefined
Top Valley Academy
01.2004
Skills
- Organized and detailed oriented
- Embraces new challenges
- Dependable and consistent
- Team oriented
- Self-motivated to work independently
- Foster collaboration, communication, and healthy relationships between departments
References
REFERENCES AVAILABLE UPON REQUEST
Certification
- Level 2 NVQ Diploma in Rail Engineering Track Maintenance
- ABC Level 2 Diploma in Access to Building Services Engineering
- EAL Level 1 NVQ Certificate in Performing Engineering Operations
- Health and Safety Awareness for Construction and Civil Engineering industries
- Cscs Card
- Dumper ticket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Tesco
11.2024 - 08.2025
Joiners’ mate
KJW Carpentry
08.2023 - 10.2024
British gypsum – Loading Bay operative
Advance Agency
11.2022 - 01.2023
Dumper Driver/Groundsworker
MJ Evans
06.2022 - 08.2023
Credit Specialist
Eon Next
02.2021 - 06.2022
Dumper Driver/Groundsworker
MJ Evans
02.2019 - 02.2021
Vans Team Member
VF Corporation
10.2018 - 02.2019
Data Analyst level 2
Capita
02.2018 - 10.2018
Customer Service Representative
Domestic and General
11.2014 - 02.2018
Labourer
MJ Evans
06.2011 - 10.2014
Cash control
Eon
08.2006 - 06.2011
Apprenticeship - Business Administration–Level 1
Central College Nottingham
Plumbing - Level 2
Central College Nottingham
General Certificate of Secondary Education (GCSE) - undefined
Top Valley Academy
Diploma - Level 2 NVQ Rail Engineering Track Maintenance
Track Works