Summary
Overview
Work History
Education
Skills
References
Certification
Work Availability
Timeline
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Carlos Morrison

Al Ain

Summary

The key to teamwork and efficient results is guidance, collaboration, and self-driven initiative. My ability to step into the role of leadership where my problem-solving skills, organisation, and effective communication support team-driven confidence, collaboration between colleagues, management of complex-task-seeking solution, and a uniformed awareness for maintaining a high level of professional standard.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Driver

Tesco
11.2024 - 08.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Joiners’ mate

KJW Carpentry
08.2023 - 10.2024
  • Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
  • Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
  • Reduced environmental impact through responsible waste management practices..

Dumper Driver/Groundsworker

MJ Evans
06.2022 - 08.2023
  • I have my CSCS card, Dumper ticket and driving license.
  • General grounds work duty
  • Using power tools
  • Assisting with kerbing, Slabbing
  • Heavy lifting and moving materials
  • Help maintain a tidy safe work environment
  • Collaborated with team members to coordinate efficient loading and unloading processes at job sites.
  • Enhanced efficiency by operating dumper trucks in compliance with safety regulations and company policies.
  • Increased operational safety by adhering to traffic rules, weight limits, and proper vehicle handling techniques.
  • Maintained open communication with supervisors regarding vehicle performance or concerns that arose during operation.
  • Completed daily logs for hours worked, distances traveled, and material quantities transported, ensuring accurate records.
  • Delivered exceptional service by meeting tight deadlines for the transport of crucial construction materials.
  • Developed strong understanding of various material types to be transported, enabling efficient handling procedures.
  • Maintained clean, orderly work environment free of hazards.

British gypsum – Loading Bay operative

Advance Agency
11.2022 - 01.2023
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
  • Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
  • Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
  • Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
  • Promoted safe working environment, promptly reporting and addressing potential hazards.
  • Reduced damage to goods, carefully handling fragile items during loading and unloading.

Credit Specialist

Eon Next
02.2021 - 06.2022
  • Assisting customers that may have fallen behind with payments to set up repayment plans.
  • Proactively identified emerging trends in the industry, ensuring a proactive approach to risk management and process optimization.
  • Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
  • Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Provided hands-on training in daily processes and job duties.
  • Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
  • Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
  • Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
  • Developed strong relationships with external partners, such as banks and credit bureaus, to facilitate efficient information exchange.

Dumper Driver/Groundsworker

MJ Evans
02.2019 - 02.2021


  • Ensured load stability through proper distribution of weight within the dumper truck bed.
  • Streamlined on-site coordination efforts via clear communication with coworkers using radio devices.
  • Ensured consistent vehicle readiness through diligent inspections before each shift, minimizing breakdowns and delays.
  • Supported construction projects with timely and accurate transportation of materials, ensuring smooth operations.
  • Prioritized safety initiatives by attending regular training sessions on equipment operation best practices.
  • Fostered positive working relationships with colleagues across multiple departments to achieve common goals.
  • Reduced downtime by performing routine maintenance checks on dumper vehicles and reporting issues promptly.
  • Helped train new employees in safe practices and warehouse procedures.

Vans Team Member

VF Corporation
10.2018 - 02.2019
  • Completion of last-minute checks of contractual orders within Europe.
  • Data entry
  • GLS tracking of orders.
  • Issuing credit and debit notes.
  • Liaising with other vans departments across UK and Europe.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated payment systems to process client orders and create invoices.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.

Data Analyst level 2

Capita
02.2018 - 10.2018
  • Communicating with the big 5 energy companies and many more.
  • Completing request documentation to have gateway connections set up.
  • Resolving issues that lead to energy companies no being able to receive data from there Hubs.
  • Communicating through emails or remedy portal.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.

Customer Service Representative

Domestic and General
11.2014 - 02.2018


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Labourer

MJ Evans
06.2011 - 10.2014
  • Dry Lining
  • Carpet fitting.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.

Cash control

Eon
08.2006 - 06.2011
  • Analyzed trends within the company''s financial data, identifying potential areas for improvement in cash control protocols.
  • Enhanced communication between departments by establishing clear lines of responsibility for various aspects of the cash control process.
  • Improved cash handling accuracy by implementing strict cash control procedures and regular audits.
  • Handled high-volume cash transactions while adhering to company policies and procedures for cash control accuracy.
  • Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
  • Negotiated with vendors for more favorable payment terms, positively impacting cash flow.
  • Safeguarded company assets by establishing effective internal controls over cash disbursement processes.

Education

Diploma - Level 2 NVQ Rail Engineering Track Maintenance

Track Works
Nottingham

Apprenticeship - Business Administration–Level 1

Central College Nottingham
01.2008

Plumbing - Level 2

Central College Nottingham
01.2008

General Certificate of Secondary Education (GCSE) - undefined

Top Valley Academy
01.2004

Skills

  • Organized and detailed oriented
  • Embraces new challenges
  • Dependable and consistent
  • Team oriented
  • Self-motivated to work independently
  • Foster collaboration, communication, and healthy relationships between departments

References

REFERENCES AVAILABLE UPON REQUEST

Certification

  • Level 2 NVQ Diploma in Rail Engineering Track Maintenance
  • ABC Level 2 Diploma in Access to Building Services Engineering
  • EAL Level 1 NVQ Certificate in Performing Engineering Operations
  • Health and Safety Awareness for Construction and Civil Engineering industries
  • Cscs Card
  • Dumper ticket

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver

Tesco
11.2024 - 08.2025

Joiners’ mate

KJW Carpentry
08.2023 - 10.2024

British gypsum – Loading Bay operative

Advance Agency
11.2022 - 01.2023

Dumper Driver/Groundsworker

MJ Evans
06.2022 - 08.2023

Credit Specialist

Eon Next
02.2021 - 06.2022

Dumper Driver/Groundsworker

MJ Evans
02.2019 - 02.2021

Vans Team Member

VF Corporation
10.2018 - 02.2019

Data Analyst level 2

Capita
02.2018 - 10.2018

Customer Service Representative

Domestic and General
11.2014 - 02.2018

Labourer

MJ Evans
06.2011 - 10.2014

Cash control

Eon
08.2006 - 06.2011

Apprenticeship - Business Administration–Level 1

Central College Nottingham

Plumbing - Level 2

Central College Nottingham

General Certificate of Secondary Education (GCSE) - undefined

Top Valley Academy

Diploma - Level 2 NVQ Rail Engineering Track Maintenance

Track Works

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Carlos Morrison