Carlos Nsuami
Dubai
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
Work History
Seller Support Agent
CARS24
06.2020 - 10.2021
- Skillfully negotiated difficult conversations with sellers, resulting in mutually beneficial outcomes.
- Utilized data-driven insights to recommend process improvements that drove efficiency gains within the support team.
- Conducted regular audits of seller accounts to ensure adherence to established guidelines while minimizing risk exposure for the company.
- Facilitated effective communication between internal departments to expedite issue resolution for both sellers and customers alike.
Call Agent
Noodles & Company
12.2021 - 08.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Office Manager
Noon To Noon Information Technology Network
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Business
Canadian University Dubai
Dubai, United Arab EmiratesSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Staff Management
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Office Manager
Noon To Noon Information Technology Network
09.2022 - Current
Call Agent
Noodles & Company
12.2021 - 08.2022
Seller Support Agent
CARS24
06.2020 - 10.2021
No Degree - Business
Canadian University Dubai
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