Carlos Kaiser Bantog
Ajman,AJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Officer / Enterprise Services
Etisalat
08.2015 - 03.2024
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Reports Specialist
West Contact Services Inc
11.2014 - 07.2015
- Enhanced report accuracy by standardizing data collection and analysis methods.
- Streamlined report generation process for increased efficiency and timely delivery.
- Collaborated with cross-functional teams to gather relevant information for comprehensive reporting.
- Developed customized reports for various stakeholders, addressing unique requirements and needs.
Voice and Data Services Manager
West Contact Services Inc
07.2011 - 11.2014
- Enhanced data quality by implementing rigorous validation and cleansing processes.
- Streamlined data workflows for improved efficiency and reduced processing time.
- Optimized data storage with effective database management techniques.
- Developed custom reports, enabling informed decision-making for business stakeholders.
Apple Technical Advisor
IBM Global Process Services
02.2010 - 07.2011
- Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
- Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
- Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
- Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
Customer Service Associate
Stream Global Services
07.2009 - 01.2010
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Financial Service Advisor
Sykes Asia Inc
10.2007 - 02.2008
- Increased client satisfaction by providing personalized financial advice and building strong relationships.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Developed comprehensive financial plans to help clients achieve their long-term goals.
- Conducted thorough market research and analysis to identify investment opportunities for clients.
Financial Service Advisor
People Support Inc
03.2006 - 02.2007
- Developed comprehensive financial plans to help clients achieve their long-term goals.
- Collaborated with cross-functional teams to develop strategic business initiatives and drive revenue growth.
Education
Bachelor of Science - Industrial Engineering
Adamson University
Philippines03.2003
Skills
- Staff Development
- Workforce Management
- Team Leadership
- Performance Evaluations
- Administrative Support
- Training and coaching
Timeline
Officer / Enterprise Services
Etisalat
08.2015 - 03.2024
Reports Specialist
West Contact Services Inc
11.2014 - 07.2015
Voice and Data Services Manager
West Contact Services Inc
07.2011 - 11.2014
Apple Technical Advisor
IBM Global Process Services
02.2010 - 07.2011
Customer Service Associate
Stream Global Services
07.2009 - 01.2010
Financial Service Advisor
Sykes Asia Inc
10.2007 - 02.2008
Financial Service Advisor
People Support Inc
03.2006 - 02.2007
Bachelor of Science - Industrial Engineering
Adamson University
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