Carlos V. Machado
Dubai
Summary
Experienced professional with a strong background in in-flight service excellence, decision making, and positive leadership. Solid team building attitude and clear communication skills, ensuring seamless operations and exceptional passenger experiences. Committed to excellence, efficiency, and team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Flight Attendant
Flydubai
Dubai
04.2016 - 03.2025
- Provided high standard of customer service whilst ensuring passenger safety.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Complied with airline regulations to ensure that complete safety and security procedures were met.
Travel Agent Manager
CVC Travel
Porto Alegre, RS
05.2014 - 04.2016
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Managed client complaints professionally, restoring trust and confidence.
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Performed administrative duties such as record-keeping, boosting office efficiency.
- Managed team of staff for smooth daily operations.
Purser Flight Attendant
Qatar Airways
Doha
09.2007 - 03.2014
- Conducted pre-flight briefings for effective communication with the crew.
- Assisted flight attendants in doing inflight tasks as per the company policies and procedures
- Fostered a team-oriented environment amongst crew members, promoting cooperative work culture.
- Mentored and developed various crew members while supporting, motivating, and communicating effectively with all flight attendants
- Managed in-flight services, created a pleasant travel experience for passengers.
- Prepared detailed reports post-flight detailing any incidents or observations related to the flight.
English Language Instructor
Yagizi Internexus
Sao Leopoldo
05.2004 - 10.2007
- Implemented interactive language activities to enhance students' speaking abilities.
- Utilised up-to-date digital tools for remote language instruction.
- Initiated lively class debates on current affairs, expanding students' vocabulary and comprehension skills.
- Collaborated with fellow educators sharing best practices, enhancing overall quality of teaching methods.
- Facilitated advanced conversation classes for professionals in various industries.
- Conducted workshops on IELTS preparation for prospective university applicants.
Instructor of ABA Training - Au Pair Care Program
Grippo's Family
Harrison, NY
04.2003 - 01.2004
- Provided 1:1 therapy to a homeschooled child aged 14 with autism spectrum disorders in the home, community, and school.
- Implemented ABA techniques to increase language and communication, appropriate play skills, cooperation skills, and daily living skills.
- Track individual's progress with graphs and daily data collection.
- Monitored maladaptive behaviors and implemented behavior interventions.
- Taught objectives on individual treatment programs using the principles of applied behavior analysis including discrete trial, shaping, natural environment training, verbal behavior, social skills, self-help, and behavior.
- Created and monitored work schedules for all instructors sharing the work.
Education
Diploma in 120 hour TESOL English Certificate - English Teaching
International Open Acadeny
03/2020 - 04/2020
Diploma of Education - Teaching English as a Second or Foreign/ESL Language
Hunter College
New York, NY 06/2004 - 03/2005
Bachelor of Education - Letras Inglês (Language Arts - English Major
Unisinos
São Leopoldo 03/2000 - 12/2004
Skills
- In-Flight service excellence
- Decision making
- Leadership by example
- Team building attitude
- Clear communication
Certification
TESOL Certificate, 03/01/20, Present
Languages
Portuguese
Native
Spanish
Upper intermediate
French
Beginner
Timeline
Flight Attendant
Flydubai
04.2016 - 03.2025
Travel Agent Manager
CVC Travel
05.2014 - 04.2016
Purser Flight Attendant
Qatar Airways
09.2007 - 03.2014
English Language Instructor
Yagizi Internexus
05.2004 - 10.2007
Instructor of ABA Training - Au Pair Care Program
Grippo's Family
04.2003 - 01.2004
Diploma in 120 hour TESOL English Certificate - English Teaching
International Open Acadeny
03/2020 - 04/2020
Diploma of Education - Teaching English as a Second or Foreign/ESL Language
Hunter College
06/2004 - 03/2005
Bachelor of Education - Letras Inglês (Language Arts - English Major
Unisinos
03/2000 - 12/2004
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