Carlton Fernandes
Dubai,UAE
Summary
Dynamic professional with 14 years of automotive experience and proven leadership skills, technical expertise in fleet management and problem resolution. Exceptional customer service and complaint resolution abilities enhance teamwork and self-motivation. Committed to leveraging these strengths to drive organizational success and improve operational efficiency.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Senior Service Advisor - Operations
The Elite Cars
Dubai, UAE
2022.03 - 2026.05
- Managing a stock of over 200 Exotic and luxury cars in a fast paced ever changing Car Showroom in the heart of Dubai.
- Receiving and taking inventory of all cars received by showroom by means of Direct purchase, trade In, Import or any other source.
- Specialist in preparation of various Makes and model ranging from In house Chinese brand Jetour and Soueast to High end Luxury cars like Rolls Royce and Exotic super cars like Ferrari and Lamborghini.
- Liaising with various car Dealership for service like Al Tayer, AGMC, Abu Dhabi Motors, Gargash etc. warranty, body shop and any other services required for the stock.
- Liaising with independent workshop like Munich Motor works, German Experts etc. for any services required for stock repair / maintenance.
- Verified, amended and approved all repair estimates for stock preparation from our inhouse service center Elite Motors Services on a daily basis.
- Activating warranties/ extended warranties, service contracts for stock on request basis.
- Handled all Aftersales customer concerns for all sold stock and assisted customer in any way necessary.
Automotive Service Advisor
Al Futtaim Motors,Lexus
Al Ain City, Abu Dhabi
2015.02 - 2020.01
- Greet Customers in a warm and respectful manner
- Perform Appointment confirmation for appointments scheduled a day prior (N- 1) and 30 minutes prior (N-30)
- Do preparation work for confirmed appointment customer as per previous vehicle service history to make operation smoother
- Receive customer vehicle and perform walk around check (AWAC) and handover Receiving document copy to customer
- Generate and print Repair order for Auto Technician to perform jobs as per scheduled maintenance and customer requests
- Co ordinate with technician and Foreman about any additional jobs identified during scheduled maintenance and urgency of jobs requested
- Prepare repair estimates of additional jobs required
- Inform customer of additional jobs identified during service, time required and secure customer approval via call and text
- Ensure all mechanical jobs carried out correctly and road test done by co ordination with Foreman
- Ensure vehicle is washed and clean and ready for delivery and inform customer
- Prepare the customer invoice with all jobs and co ordinate with manager to apply discount if necessary
- Explain all jobs performed and charges involved
- Escort customer to Cashier for final invoicing and Show the vehicle to customer
- Perform Outbound calls to Lapse Customer during Lean hours.
General Repair Technician
Al Futtaim Motors
Al Ain
2014.06 - 2015.01
- Performed Periodic Service maintenance on Lexus Vehicles as per Scheduled preventative Maintenance (Express maintenance - average 12 cars daily)
- Safety Inspection, vehicle condition report generation and additional jobs required and segregation in category of urgency of repair.
- Mechanical repair jobs as per repair order.
Automotive Technician
Millennium Toyota
Mumbai, India
2013.10 - 2014.05
- Performed Periodic Service maintenance on Toyota Vehicles as per Scheduled
- Mechanical repair jobs as per repair order
- Collaborated on various petrol engine overhaul as per TSB (technical service
- Bulletin) and TI (Technical Information) provided by Vehicle manufacturer.
Trainee Automotive technician
Speedway Garage
Mumbai, India
2010.01 - 2011.01
- Worked as Trainee Automotive technician for period of 1 year during which I performed various maintenance and repair Jobs on customer vehicles.
- Assisted on engine and transmission overhauls
- Received in-depth knowledge on Fault finding and diagnosis of electrical, electronic, Mechanical, NVH (Noise, vibration, Harshness) complaints.
Aircraft Maintenance Engineering Trainee
The Bombay Flying Club
Mumbai, India
2007.06 - 2010.05
- (Mechanical Stream) of the Bombay Flying Club for a period of 3 years
- Had day to day hands On Experience in Line Maintenance of various Aircraft systems and Aircraft like Cessna 152, Cessna 172 and Piper PA-18
- Assisted on Engine Overhaul for Lycoming engines
- Fabrication and installing of new Inspection panels, instrument cluster and other aircraft components
- Worked on complete restoration and airworthiness of Piper PA-18 Aircraft.
Education
T-TEP (Toyota Technical Education Program) - Automotive systems Technician
St. Joseph's Institute
Mumbai, India 2012.11 - 2013.05
Diploma - Automotive Systems.
St. Joseph's Institute, St. Mary's Junior College
Mumbai, India, India 2011.06 - 2013.05
Higher secondary Certificate - Physics, Chemistry, Mathematics & Biology
St. Mary's Junior College
Mumbai, India 2005.06 - 2007.05
Skills
- Strong leadership qualities
- Strong Technical Knowledge
- Fleet handling
- Self Motivated
- Customer Service
- Team Work
- Complaint Handling
- Problem solving
Accomplishments
- Key Achievements
- Spearheaded the operational launch of Jetour in the UAE, establishing the foundational workshop workflows and service standards from the ground up.
- Lexus National skill contest - Top 3
Interests
Avid Traveler, Music Lover, Foodie, Football Enthusiast.
Languages
English
Fluent
Hindi
Advanced
Arabic
Intermediate
References
References available upon request.
Timeline
Senior Service Advisor - Operations
The Elite Cars
2022.03 - 2026.05
Automotive Service Advisor
Al Futtaim Motors,Lexus
2015.02 - 2020.01
General Repair Technician
Al Futtaim Motors
2014.06 - 2015.01
Automotive Technician
Millennium Toyota
2013.10 - 2014.05
T-TEP (Toyota Technical Education Program) - Automotive systems Technician
St. Joseph's Institute
2012.11 - 2013.05
Diploma - Automotive Systems.
St. Joseph's Institute, St. Mary's Junior College
2011.06 - 2013.05
Trainee Automotive technician
Speedway Garage
2010.01 - 2011.01
Aircraft Maintenance Engineering Trainee
The Bombay Flying Club
2007.06 - 2010.05
Higher secondary Certificate - Physics, Chemistry, Mathematics & Biology
St. Mary's Junior College
2005.06 - 2007.05