CARMEL ANTIOLA
Dubai,UAE
Summary
A Dynamic & Self - Motivated professional with 4 years of experienced of Teaching in Government Public Secondary School and 1 year of Guest Relation Associate/Receptionist in Hotel Industry and Tour Company. Looking for a reputable organization providing opportunities for growth, development and further enriching the experience with excellent communication skills and dedication that can contribute towards the achievement of goals & objectives of the company.
Overview
14
14
years of professional experience
Work history
Guest Relation Associate - Receptionist - Admin Staff
Nomad Inn Tiwi - Nomad Tours - Pioneer Hotel Apartments
Muscat, Oman
2022.12 - 2023.12
- Greet, welcome & assist guest/visitors in a friendly professional demeanor
- Check In-Check out process
- Answer and direct incoming calls, taking messages and transferring calls to the appropriate individuals
- Manage the reception area, ensuring it's clean organized, & reflect as a professional image
- Wrote professional letters, memos and emails for internal and external business communication.
Retail sales associate
Mark and Spencer
Muscat, Oman
2021.01 - 2022.11
- Increased newsletter sign-ups via email receipts to build repeat customers.
- Unpacked deliveries quickly to maximise customer sales opportunities.
- Managed customer lines for minimum wait times and high satisfaction.
- Organised displays to promote inventory and encourage customer purchases.
Private Tutor
Private Family
Abu Dhabi, UAE
2017.01 - 2018.01
- Tutoring grade 5 student after class in school in English, Science and Mathematics subject
- Babysit with kids when there is no tutor class and do all household chores.
Customer Service Representative
Sykes Asia Incorporated
Cebu City, Philippines
2015.01 - 2017.01
- Technical Support Representative that helps outbound customer having issues with landline telephone
- Adheres customer queries and questions
- Setting appointment for technician to fix telephone line problem
- Sending information via outbound call if there is outage in customer's area.
Receptionist
Skin Science Aesthetic Surgery & Dermatology Centre
2010.01 - 2011.01
- Manage the reception area, ensuring it's clean organized, & reflect as a professional image
- Greet, welcome & assist guest/visitors in a friendly professional
- Set up clients appointment date
Education
Bachelor of Arts in Political Science - undefined
Skills
MS Word
MS Excel
Powerpoint
Canva
Custom
I do hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Fluent
Timeline
Guest Relation Associate - Receptionist - Admin Staff - Nomad Inn Tiwi - Nomad Tours - Pioneer Hotel Apartments
2022.12 - 2023.12
Retail sales associate - Mark and Spencer
2021.01 - 2022.11
Private Tutor - Private Family
2017.01 - 2018.01
Customer Service Representative - Sykes Asia Incorporated
2015.01 - 2017.01
Receptionist - Skin Science Aesthetic Surgery & Dermatology Centre
2010.01 - 2011.01
Masbate Colleges - Bachelor of Arts in Political Science,