Summary
Overview
Work History
Education
Skills
Timeline
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CAROL NAGAWA

CAROL NAGAWA

Summary

Proven Sales Representative at Bianca Chocolates & Candies, adept in customer relationship building and sales closing, significantly increased sales revenue through innovative strategies and exceptional service. Trained new staff, ensuring high client satisfaction and retention. Expert in leveraging interpersonal communication skills to expand customer base and exceed sales quotas. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Sales Representative

Bianca Chocolates & Candies
04.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

VIP Hostess

Mediterraneo Restaurant & Villa Kololo
12.2019 - 03.2021
  • Enhanced guest experience by providing personalized attention and anticipating needs.
  • Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
  • Improved team performance by training new VIP Hostesses on company standards, protocols, and best practices.
  • Enhanced client retention rates with proactive follow-ups after each visit to ensure ongoing satisfaction with our services.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Completed daily side work and opening and closing duties without fail.

Education

Visa Type
Own Visa

Language
English

High School Diploma -

Kyambogo Community College
Uganda
10.2017

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales closing
  • Client Service

Timeline

Sales Representative

Bianca Chocolates & Candies
04.2022 - Current

VIP Hostess

Mediterraneo Restaurant & Villa Kololo
12.2019 - 03.2021

Visa Type

Language

High School Diploma -

Kyambogo Community College

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CAROL NAGAWA