Carol Nakitende
Abudhabi
Summary
Dedicated and results driven sales associate with a proven track record of exceeding sales targets and cultivating long term client relationships posessing a deep understanding of sales techniques.l excel in identifying client needs and providing tailored solutions to drive revenue growth with exceptional communication and negotiation skills,l thrive in fast paced environment and adept in collaborating with cross functional teams to achieve shared objectives.
Overview
6
6
years of professional experience
Work History
Sales Associate
Alshaya cos fashion brand
Abudhabi
02.2021 - 03.2024
- Performed strategic upselling and cross selling of women and men apparel and other products based on customers interests which exceeded the yearly sales quarter by more than 10%.
- Conceptualized and enforced a customer loyalty program that promoted both existing and new customers to purchase twice as much as merchandise, resulting in to a 50% increase in sales revenue.
- Proactively interacted and assisted over a 100+ customers per shift through recommending products that suit their tastes and interests achieving a more than 98%in customer satisfication rate.
- Trained and mentored over 10 junior sales associates by focusing on sales techniques and company polices resulting into a 20% increase in team performance.
- Consistently exceeded customer satisfication goals by an average of 15% through effective communication and problem solving which led to increased sales by 25%.
Sales Associate
Land mark max store
Abudhabi
04.2018 - 06.2020
- Ensured accurate inventory counts for over 300 items by counting stock and timely indentifying and reconciling any discrepancies.
- Managed to lead and collaborate with a team of 8 other sales associates to devise strategic sales soutions by implementing sales techniques which l contributed to 80% of the yearly sales target.
- Established strong relationships with over 150+ customers through using crm soft ware system and loyalty programs which boosts the sales to 30% due to discounts and extra points gained by the customer through each purchase.
- Recognised and awarded as one of the top performer and sales man for 3 consecutive times.
- Maintained aclean and organized sales floor,proper visual merchanising that led to 75%of the conversion rates.
- Operated apoint of sales system with 100% accuracy rate, ensuring that 300+ transactions weekly were processed efficiently and securely.
Education
BBA - Business Administration CGPA-4.50
Makerere University
Kampala06-2017
Skills
- Problem solving
- Record management
- Customer service communication
- Documentation
- Product knowledge
- Crm mangement
- Customer feedback management
- Task and time management
- Inclusivity and diversity focused
- Conflict resolution
- Expert presentation skills
- Expert attention to detail
Languages
English
Proficient
C2
Timeline
Sales Associate
Alshaya cos fashion brand
02.2021 - 03.2024
Sales Associate
Land mark max store
04.2018 - 06.2020
BBA - Business Administration CGPA-4.50
Makerere University
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