Experienced office manager and customer relations specialist with a proven track record in overseeing administrative operations, optimizing workflows, and managing account relationships. Proficient in streamlining office operations, optimizing workflows, and driving customer retention through strategic leadership. Well-versed in office administration, customer engagement, and developing retention strategies to improve client satisfaction in fast-paced, multicultural environments. Accomplished team leader recognized for improving service quality, refining processes, and driving operational excellence.