Summary
Overview
Work history
Education
Skills
Timeline
Generic
Carol Short

Carol Short

Dubai

Summary

Experienced office manager and customer relations specialist with a proven track record in overseeing administrative operations, optimizing workflows, and managing account relationships. Proficient in streamlining office operations, optimizing workflows, and driving customer retention through strategic leadership. Well-versed in office administration, customer engagement, and developing retention strategies to improve client satisfaction in fast-paced, multicultural environments. Accomplished team leader recognized for improving service quality, refining processes, and driving operational excellence.

Overview

2
2
years of professional experience
4031
4031
years of post-secondary education

Work history

Office Manager

Tom Chambers Ltd
01.2024 - 03.2025
  • Led daily office operations, ensuring efficient workflows and high service standards
  • Managed and trained customer service teams, improving response times and service quality
  • Oversaw order processing and invoicing, ensuring accurate financial transactions and customer transparency
  • Maintained customer records, working closely with sales teams to enhance client relationships and boost retention
  • Identified customer experience enhancement opportunities, leading to improved engagement
  • Resolved customer complaints with a proactive, solution-oriented approach, increasing brand loyalty

Customer Account Manager

PepsiCo
01.2023 - 01.2024
  • Managed key accounts, ensuring long-term customer loyalty and satisfaction
  • Developed customer retention strategies, resulting in improved engagement and increased repeat business
  • Analyzed customer needs and provided tailored solutions, enhancing satisfaction and operational efficiency
  • Drove additional revenue through strategic upselling and cross-selling
  • Built and maintained strong client relationships, fostering trust and encouraging repeat business

Education

Customer Relationship Management -

Coursera Certification

Bachelor - English and History Studies

Lincoln University

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution & Service Recovery
  • Sales & Upselling Strategies
  • Multicultural Customer Service Excellence
  • Order Processing & Compliance
  • Team Leadership & Training
  • Operational Efficiency & Process Optimization

Timeline

Office Manager

Tom Chambers Ltd
01.2024 - 03.2025

Customer Account Manager

PepsiCo
01.2023 - 01.2024

Customer Relationship Management -

Coursera Certification

Bachelor - English and History Studies

Lincoln University
Carol Short