Carolanne BERTRAND
Hospitality and Sales
Dubai
Summary
A senior hospitality and sales professional known for forging exceptional customer experiences, aligning diverse teams under a cohesive vision, and transforming bold ideas into measurable successes. Skilled in implementing robust sales strategies, orchestrating seamless operations, and shaping emerging talent, I thrive in high-pressure settings that demand agility and innovation. Eager to infuse fresh energy into a forward-thinking organization, I’m committed to elevating brand presence, exceeding customer expectations, and driving sustainable growth.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Knees to Chin
2022.11 - 2025.02
- Boosted monthly revenue by 15% through targeted upselling, events and strategic promotions.
- Oversaw a multicultural team of 20+ staff, implementing best practices in customer service and onboarding to unify team efforts.
- Analyzed sales data to fine-tune inventory and minimize waste, cutting procurement costs by 10%.
- Consistently exceeded weekly KPIs by fostering a welcoming, engaging atmosphere for guests.
- Improved operational efficiency, resulting in a decrease in food waste and HR costs
- Skilled in coordinating staff, scheduling, ordering, budgeting and vendor relationships
- Trained, mentored and conducted performance evaluations to staff on safety, sanitation, and customer service to maintain high quality standards
MANAGER
Pain Quotidien
2022.06 - 2022.11
- Led daily operations for a high-traffic establishment, coordinating a team of 15 employees.
- Increased average checks by 12% through effective cross-selling and collaboration with marketing on local community outreach.
- Maintained a 4.6/5 customer satisfaction rating by swiftly resolving inquiries in a professional and senstive manners.
- Trained staff in sales techniques and brand standards, boosting overall team confidence and performance.
Floor Manager
Brasserie De La Confluence
2021.10 - 2022.04
- Supervised a high-end, luxury restaurant known for premium clientele, orchestrating floor operations with a daily team of 15.
- Elevated the customer experience by introducing VIP protocols and personalized menu recommendations.
- Reduced overhead costs by 8% through optimized scheduling and supplier negotiations for exclusive, top-quality ingredients.
- Worked closely with the executive chef to develop upscale menu offerings, boosting overall check averages.
Active Associate
Kat's Corner
2019.10 - 2021.10
- Managed staff scheduling to ensure optimal coverage during peak times, maintaining smooth daily operations.
- Oversaw hiring and training of new staff members, emphasizing customer service and teamwork standards.
- Collaborated with leadership on inventory management, ensuring cost-efficient stock levels.
- Provided top-tier guest experiences by actively engaging customers and resolving concerns promptly.
- Served as a vital link between front-of-house staff and management to uphold consistent service quality.
WAITRESS
Brasserie de la reine blanche
2017.07 - 2019.07
- Delivered top-tier service in a bustling environment, contributing to consistently high customer satisfaction scores.
- Maintained dining area organization, hygiene standards, and efficient communication with kitchen staff.
- Managed team of waitstaff and ensured seamless service for banquet events
Education
Sciences And Mathematics
Institut Technique Gembloux
Belgium2015-06
Skills
Leadership in Multicultural Environments – Skilled at building cohesive, high-performing teams from diverse backgrounds
Sales & Upselling – Proven ability to increase average check size, implement cross-selling strategies, and achieve revenue targets
Luxury Customer Engagement – Experience providing VIP-level service and personalized client interactions, especially in premium dining or retail
Operational Efficiency – Expertise in scheduling, budgeting, vendor management, and cost control to maintain seamless daily operations
Business Development & Marketing – Strong background in brand promotion, social media outreach, and forging local partnerships
Adaptability & Versatility – Ready to excel in roles spanning management, hospitality and sales
Timeline
Manager
Knees to Chin
2022.11 - 2025.02
MANAGER
Pain Quotidien
2022.06 - 2022.11
Floor Manager
Brasserie De La Confluence
2021.10 - 2022.04
Active Associate
Kat's Corner
2019.10 - 2021.10
WAITRESS
Brasserie de la reine blanche
2017.07 - 2019.07
Sciences And Mathematics
Institut Technique Gembloux