Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Carole Razafiango

Sales representative
Dubai,UAE

Summary

Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Sales Manager

Fanja mobile
Antananarivo, Madagascar
08.2018 - 09.2020
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

Technical Advisor

FIANTA-EFIV Association
Antananarivo, Madagascar
01.2017 - 12.2017
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with standards.
  • Contributed technical oversight to assist team project fulfillment.
  • Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
  • Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
  • Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.

Responsible Communication

FIANTA-EFIV Association
Antananarivo, Madagascar
01.2017 - 12.2017
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed team communications and information for meetings.
  • Participated in team-building activities to enhance working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Manager

Soamapiadana restaurant-bar
Manakara, Madagascar
03.2014 - 05.2016
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated report data to proactively adjust and enhance operations.
  • Prepared and recommended long-range plans for development of department personnel.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Waitress

Soamampiadana restaurant bar
Manakara, Madagascar
09.2013 - 02.2014
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Event Hostess

316 Girls
Manakara, Madagascar
04.2012 - 07.2012
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Opened and closed seating sections according to volume of guests.

Education

Master of Business Management - Business Management And Banking

IMGAM
Ambodivoanjo Antananarivo Madagascar
11.2018 - 11.2020

License Degree - Business Management And Banking

IMGAM
Ambodivoanjo Antananarivo Madagascar
02.2015 - 09.2018

High School Diploma -

Lycee Sileny Paul
Mangarivotra Manakara Madagascar
11.2010 - 09.2013

Skills

Computer proficiency in word,excel,powerpoint,access

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Interests

Computing

Reading

Travelling

Foot ball

Internet surfing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master of Business Management - Business Management And Banking

IMGAM
11.2018 - 11.2020

Sales Manager

Fanja mobile
08.2018 - 09.2020

Technical Advisor

FIANTA-EFIV Association
01.2017 - 12.2017

Responsible Communication

FIANTA-EFIV Association
01.2017 - 12.2017

License Degree - Business Management And Banking

IMGAM
02.2015 - 09.2018

Manager

Soamapiadana restaurant-bar
03.2014 - 05.2016

Waitress

Soamampiadana restaurant bar
09.2013 - 02.2014

Event Hostess

316 Girls
04.2012 - 07.2012

High School Diploma -

Lycee Sileny Paul
11.2010 - 09.2013

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Carole RazafiangoSales representative