Carolina Binny

Highly experienced and dedicated customer service representative with a strong background in the retail, hospitality, and banking industry. As a solid team player, I possess an outgoing and positive demeanor that allows me to effortlessly establish rapport with clients. My main motivation lies in ensuring exceptional customer satisfaction while contributing to the overall success of the company. I specialize in optimizing processes for enhanced quality and efficiency, with a keen focus on speed. Articulate, energetic, and results-oriented, I am driven by a deep passion for developing strong relationships, fostering partnerships, and driving business growth.

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Proficient understanding of Microsoft Word, Excel, Mainframe and Rufus.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.

• Successfully orchestrated and coordinated prom events for two consecutive years during my tenure in school.
• Attended various business events during my undergraduation.
• Attended Model United Nations conference and was part of several debates and discussions.