CAROLINA VELASCO
Dubai,United Arab Emirates
Summary
Office manager and operations professional with 7+ years of experience in UAE. Expertise in managing office operations, administrative functions, team supervision, budgeting, HR coordination, visa processing, and government relations. Proven ability to optimize workflows, manage vendors, and support senior management in dynamic environments. Holds an MBA and bachelor's degree, with in-depth knowledge of UAE regulatory requirements and labor practices.
Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.
Overview
8
8
years of professional experience
Work history
Office & Operations Manager
JAZ REAL ESTATE
Dubai
2023.01 - 2026.03
- Managed day-to-day office and administrative operations
- Coordinated UAE licensing, employee visas, and government documentation
- Supervised office staff and cross-functional teams
- Controlled operational budgets and vendor contracts
- Ensured compliance with UAE labor regulations and internal policies
- Key Achievement: Achieved AED 71M in sales volume and AED 2M net profit in th first year, managing both commercial and operational functions independently.
- Identified bottlenecks, implemented solutions, increased productivity.
- Led teams to achieve business objectives on time and within budget constraints.
- Streamlined processes to improve and optimise office operations.
Operations & Sales Manager
REALIUM REAL ESTATE
Dubai
2021.06 - 2023.11
- Led a team of over 25 employees, including 20 agents and operational staff, managing sales, operations, and back-office functions to drive efficiency and achieve 45% revenue growth.
- Implemented and managed CRM systems for tracking sales performance and follow-ups.
- Collaborated with marketing teams to launch digital campaigns and increase lead generation.
- Built long-term client relationships, boosting satisfaction and retention.
- Prepared contracts, agreements, and ensured compliance with UAE regulatory frameworks.
Office Administrator
SCORPION REAL ESTATE
Dubai
2020.01 - 2021.06
- Managed international clients’ accounts and coordinated corporate documentation.
- Oversaw marketing platforms and maintained direct communication with business partners.
- Handled compliance, contracts, and smooth day-to-day operations for staff and clients.
Building Administrator
M&S PROPERTY MANAGEMENT
Bogota
2018.05 - 2019.12
- Supervised residential complexes, ensuring operational excellence and community compliance.
- Coordinated contracts, finance, and staff management.
- Ensured high standards in security, maintenance, and resident services.
Education
MBA - Business Administration
Swiss School Of Management
UAE 1 2023 - 1 2025
BBA - Public Administrator
National Unified Corporation Of Colombia
Colombia 1 2014 - 1 2018
Technical - Territorial Public Management
National Unified Corporation Of Colombia
ColombiaTechnique - Municipal Administrative Processes
National Unified Corporation Of Colombia
ColombiaSkills
- Office operations and compliance management
- CRM process optimization
- Team leadership and supervision
- Business setup and licensing (UAE)
- Workflow optimization
- Budget control and vendor management
- UAE visa processing and government relations
- HR coordination and labor compliance
- Contract administration
- CRM systems: Salesforce, Bitrix, Zoho
- Data analysis: Excel, Google Analytics
- Regulations: RERA licensing (UAE)
- Office tools: Microsoft Office
- Document control and records management
- Corporate administration
- Internal policies and procedures
- Labor law knowledge
- Stakeholder management
- Problem-solving skills
- Time management strategies
- Communication and coordination skills
- Team collaboration techniques
- Professional networking
- Leadership skills
- Team Leadership
- Contract management
LANGUAGES
Spanish (Native)
English (Fluent)
References
References available upon request.
Timeline
Office & Operations Manager
JAZ REAL ESTATE
2023.01 - 2026.03
Operations & Sales Manager
REALIUM REAL ESTATE
2021.06 - 2023.11
Office Administrator
SCORPION REAL ESTATE
2020.01 - 2021.06
Building Administrator
M&S PROPERTY MANAGEMENT
2018.05 - 2019.12
MBA - Business Administration
Swiss School Of Management
1 2023 - 1 2025
BBA - Public Administrator
National Unified Corporation Of Colombia
1 2014 - 1 2018
Technique - Municipal Administrative Processes
National Unified Corporation Of Colombia
Technical - Territorial Public Management
National Unified Corporation Of Colombia