Caroline Dsouza
Project Coordinator
Dubai
Summary
Perceptive Technical Expert offering 20+ years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Technical Expert and Project Management
Hilti Middle East FZE
Dubai
01.2019 - Current
- Create proposals and process work orders.
- Prepared material orders to complete projects on time and within budget.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Delivered comprehensive bid proposals for Oil & Gas related Bulk material -Cable Management system projects and gained client approval on costs.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Inside Sales Engineer
Oglaend Industries Middle East LLC
Dubai
08.2015 - 12.2018
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Worked closely with other departments to promote products and marketing campaigns.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Presented [Product or Service] features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Secured new accounts by strategically pursuing leads, generating over $[Amount] in revenue monthly.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Office Manager
Dafnia Group
Dubai
07.2002 - 07.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared meeting rooms and materials and recorded important information.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Compared vendor prices and negotiated for optimal savings.
- Managed office operations while scheduling appointments for department managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
MBA - Project Management
ECEMA-College De Paris
Dubai 01.2021 - Current
Engineering Diploma - Electronics And Telecommunication Engineering
Government Polytechnic For Womens
Mangalore, India 11.1996 - 12.1999
Associate of Science - Physics, Maths, Chemistry And Computer Science
St. Aloysius College
Mangalore 07.1994 - 05.1996
Skills
Client service and support
undefinedAccomplishments
- Collaborated with team of 15 in the development of Blue-print for xxxxxx.
Best Employee Award in 2018
Among the team of 10, i was awarded.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Expect the unexpected
Oscar Wilde
Timeline
MBA - Project Management
ECEMA-College De Paris
01.2021 - Current
Technical Expert and Project Management
Hilti Middle East FZE
01.2019 - Current
Inside Sales Engineer
Oglaend Industries Middle East LLC
08.2015 - 12.2018
Office Manager
Dafnia Group
07.2002 - 07.2015
Engineering Diploma - Electronics And Telecommunication Engineering
Government Polytechnic For Womens
11.1996 - 12.1999
Associate of Science - Physics, Maths, Chemistry And Computer Science
St. Aloysius College
07.1994 - 05.1996
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