Caroline Mbugua
Dubai
Summary
Attentive social service specialist with a background of providing professional observation, assessment and individualized care. Seasoned at adapting to varied customer needs by making timely decisions that enhance meeting customer needs promptly and that promote continuity with the Company. Focused on delivering and propelling seamless care, through collaborative consultation with relevant stakeholders in a timely and appropriate manner resulting in smart and high quality service provision.
Overview
19
19
years of professional experience
Work History
Bus Guardian
School Transport Services
08.2018 - Current
- Promoting a positive working atmosphere through teamwork and collaboration with colleagues and supervisors and parents.
- Showing care to all bus students and a sense of being valued.80% of my students can confirm student- voice is allowed and acknowledged.
- Maintaining 90% Customer satisfaction with all stakeholders including parents.
- Solving conflicts that may arise among students during bus travel. Student mutual respect has grown by 45% over this period.
- Ensuring every child is maintaining safety regulations and ensuring child safeguarding principles are being applied.
- Being conversant with measures to use incase of emergencies like sudden illness, accident, or fire.
Nanny
Family Member
01.2017 - 06.2017
- Enhanced child's emotional well-being by providing attentive care and nurturing relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong communication with parents to provide updates on child's progress, needs, and achievements.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
School Administrative Assistant (Primary School)
Wankan Primary School, Nairobi,KENYA.
03.2005 - 08.2010
- Maintained a welcoming front office environment for students, parents, staff, and visitors .To promote a positive school culture that " One Can" indeed.
- Enhanced student safety by monitoring visitor access and prohibiting it where necessary. Child abuse went down from an earlier 4% to 0%.
- Handling Staff complaints using key skills of empathy ,team spirit ,pro-activeness and active listening. Staff complaints reduced by 40% during that period.
- Supported school events and activities by coordinating schedules, logistics, and resources.
Education
Certificate - Child Safeguarding
Repton School
Nad Al Shiba2024
CPR Training - Emergency Response
A Medical Centre,
U.S.A01.2017
Certificate - Counselling
Kenya School of Professional Counsellors
Kenya06.2014
Bachelor of Arts - Economics
University of Mumbai
Mumbai04.1992
Skills
- Emotional awareness
- Adaptive Decision Making
- Active listening
- Empathy
- Basic conflict resolution skills
- Collaborative working style
Languages
English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
Timeline
Bus Guardian
School Transport Services
08.2018 - Current
Nanny
Family Member
01.2017 - 06.2017
School Administrative Assistant (Primary School)
Wankan Primary School, Nairobi,KENYA.
03.2005 - 08.2010
Certificate - Child Safeguarding
Repton School
CPR Training - Emergency Response
A Medical Centre,
Certificate - Counselling
Kenya School of Professional Counsellors
Bachelor of Arts - Economics
University of Mumbai
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