Caroline Mhlanga
507 Lavender building,Warsan 4.Dubai,UAE
Summary
A competent, sociable, empathetic professional seeking a Customer Service position. Skilled in delivering exceptional support with patience, efficiency and care. Committed to ensuring customer satisfaction through clear communication, problem solving and cultural sensitivity. Dedicated to creating positive experiences and building strong relationships through professionalism and teamwork.
Overview
15
15
years of professional experience
Work history
Floor supervisor
Max & Aegle Meydan
Dubai, UAE
2019.09 - 2025.01
- Trained new employees, elevating team performance levels.
- Achieved smoother workflow with effective staff management.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Ensured visual merchandising standards were maintained for appealing shopfront.
- Increased sales by 25%
Head Waitress
Tashas Restaurant, Jumeirah
Dubai, UAE
2014.08 - 2019.06
- Assisted in implementing procedures to enhance restaurant operations.
- Supported productivity efforts while helping to reduce costs.
- Monitored waitstaff uniform standards to maintain professional image.
- Created inviting atmosphere through courteous customer interactions.
- Coordinated table arrangements for large parties to maximise seating capacity.
- Managed customer communications and seating for over 150 guests.
- Followed food hygiene and safety procedures in line with requirements.
- Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
- Resolved customer complaints promptly ensuring repeat business.
Waitress
St Regis Hotel Sadiyaat
Abu Dhabi, UAE
2012.09 - 2014.02
- Enhanced communication channels through regular updates on company policies and promotions.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Increased sales by 20%
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Reception assistant
Jbs Corner Melrose Arch
Johannesburg, South Africa
2010.03 - 2012.06
- Resolved guest complaints promptly to ensure satisfaction and encourage repeat business.
- Provided comprehensive information about company services to assist customers in making informed decisions.
- Supported preparation of office events to foster positive work environment.
- Managed over 150 customers on calls and seated.
- Managed front desk duties, ensuring smooth operations.
Education
Diploma - Customer Service
Alison., UAE
UAE, DubaiEmergency First Aider plus Defib & CPR - Customer Service
Highfield Qualifications
Dubai,UAEHigh School - Ordinary Level
Mandwandwe High School
Bulawayo, ZimbabweSkills
- Flexible and disciplined demeanor
- Collaborative team player
- Customer support and problem solving
- Calmness under pressure
- Attention to detail
- Focus on safety and guest satisfaction
- Effective verbal and written communication
- Proficiency in English, Ndebele, and Xhosa
- Cultural communication sensitivity
Timeline
Floor supervisor
Max & Aegle Meydan
2019.09 - 2025.01
Head Waitress
Tashas Restaurant, Jumeirah
2014.08 - 2019.06
Waitress
St Regis Hotel Sadiyaat
2012.09 - 2014.02
Reception assistant
Jbs Corner Melrose Arch
2010.03 - 2012.06
Diploma - Customer Service
Alison., UAE
Emergency First Aider plus Defib & CPR - Customer Service
Highfield Qualifications
High School - Ordinary Level
Mandwandwe High School