Photography
Caroline Mwende
Dubai,Dubai
Summary
An excellent communicator, who can relate well with colleagues at all levels and able to work well as part of a team and as an individual. Enthusiastic, talented and hardworking person with effective organizational skills, eager to contribute to team success through hard work and attention to details. Motivated to learn, grow and excel within the service delivery industry.. Recognized consistently for performance excellence and contributions to success. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
7
7
years of post-secondary education
2
2
years of professional experience
Work History
NAIVAS LIMITED
Achievo
09.2019 - 08.2020
- Receiving Double Checker - Nairobi Region.
- Double checked all goods received from suppliers as per the purchase order.
- Checked stock received against stock ordered.
- Followed up on suppliers to ensure there are no delays in receiving deliveries from vendors.
- Managed and updated supplier data base.
- Wrote monthly reports as required and directed by my supervisor.
- Any other duty as may be assigned to me by my supervisor.
CUSTOMER SERVICE
HOUSING FINANCE
01.2019 - 07.2019
- Reviewed, screened customers incoming calls & emails in a timely & accurate manner to reflect positive company image.
- Provided accurate information about the company’s products and services; processed and modified customer requests.
- Handled different customers’ complaints, prioritized each problem as per complexity; providing immediate solutions accordingly.
- Promoted the company’s products and services through cross-selling, ensuring monthly targets are met thus increasing the revenue.
- Converted lead calls to Contact Center and field sales agents; followed up with customers to ensure response to enquiries.
- Handled customers’ enquiries, requests and complaints in a positive effective manner as per approved quality standard.
VOLUNTEER
MARGRET KATILU FOUNDATION
07.2016 - 01.2017
- Participated in orientation, training programs and meetings.
- Researched available opportunities with other foundations and businesses in helping with fundraising activities.
- Maintained records of all volunteers.
- Coached new volunteers and helped them learn about the program, policies and procedure.
Education
Bachelor of Arts - Public Relations
Daystar University
01.2015 - 01.2019
Kenya Certificate of Secondary Education - undefined
Wankan High school
01.2011 - 01.2014
Skills
Organization and Time management
Customer service
Interpersonal Communication
Good listening skills
Verbal and written communication
Computer skills
MS Office
Data management
Teamwork
Detail-oriented
Excellent work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Documentaries
Volunteering
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
NAIVAS LIMITED
Achievo
09.2019 - 08.2020
CUSTOMER SERVICE
HOUSING FINANCE
01.2019 - 07.2019
VOLUNTEER
MARGRET KATILU FOUNDATION
07.2016 - 01.2017
Bachelor of Arts - Public Relations
Daystar University
01.2015 - 01.2019
Kenya Certificate of Secondary Education - undefined
Wankan High school
01.2011 - 01.2014