CAROLINE WANJIRU
Summary
Proactive hospitality professional with experience in managing daily cafe operations, overseeing staff, and ensuring top-notch customer service. Capable of handling inventory, coordinating schedules, and maintaining cleanliness standards. Strong communication skills and leadership qualities that enhance team performance and customer satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Cafe Supervisor/Cost controler
Al Khayyat Investments - Back to Roots
Dubai
08.2022 - Current
- Consistently providing friendly guest service and heartfelt hospitality.
- Responsible for daily operation of the coffee service including grinding, brewing, cleaning and servicing.
- Promptly and empathetically handled guest concerns and complaints.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Maintained high standards of customer service during high volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Followed food safety procedures according to company policies and health and sanitation.
- Strictly followed all cash, security, inventory, and labor policies and procedures.
- Manage the work schedules of our restaurants staffs.
- Identify methods our restaurant can use to cut waste, decrease costs and improve profits.
Head Barista
Al Khayyat Investments - Il Café di Roma Lavazza
Dubai
12.2020 - 07.2022
- Welcome and great customers to the coffee shop.
- Make different variety of coffee such as latte, espresso, brewed and other coffee mixes.
- Perform inventory monitoring and ordering.
- Maintain clean working environment per company best practices.
- Providing fast, friendly service and building a base of repeat customers.
- Place orders, and receive/process payments using Food Point POS system.
- Described menu items to customers or suggest products that might appeal to them.
- Make different variety of smoothies, shakes, juices and cleansers.
Head Barista / Cashier
Al Khayyat Investments - L'Oréal Café Expo 2020
Dubai
10.2021 - 03.2022
- Welcomes customers by determining their coffee interests and needs.
- Make coffee according to customer order.
- Calibrating grinders and coffee equipment to serve standard coffees per the profile.
- Solve customers and staffs queries and complaints.
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Suggest products that may appeal to customers.
- Cleaning and sanitizing work areas, utensils and equipment.
- Keeping track of inventory and placing new orders.
Head Barista / Cashier
Zenith Café
Dubai
05.2019 - 10.2020
- Calibrating coffee per the standard.
- Serve hot or cold coffee to customers.
- Making all espresso based coffees as per the requirement of the clients such as cappuccino, flat white, Latte, Cortado, Piccolo, long black.
- Making all types of specialty coffee such as V60, Chemex, Aero press.
- Suggest products that may appeal to customers.
- Make coffee according to customer order.
- Meeting the deadlines.
- Replenishment of stock.
Barista
Damac Hotels & Resorts (La Maison)
Dubai
03.2017 - 03.2019
- Giving customers excellent customer experience (services).
- Apply knowledge of beans varieties, roasts and popular drinks to guide customers.
- Make coffees according to customers' orders.
- Make different variety of coffee such as latte, espresso, brewed and other coffee mixes.
- Making signature drinks such as Spanish Latte, Pistachio Latte, Lotus Latte.
- Make coffee presentations.
- Calibrating grinders and coffee equipment to serve standard coffees per the profile.
- Administration back office work i.e credit, cash and cheques.
- Maintain brand image of highest standards.
- Achieve and maintain the sales targets.
- Daily update of sales figure.
Education
Diploma in Hospitality management -
Diploma in computer programs -
High school certificate - K.C.S.E
K.C.P.E certificate -
PIC certified highfied -
DubaiSkills
- Persuasive negotiator
- Knowledge of coffee brews & roasts
- Attention to detail
- Superior organizational skills
- Speed & efficiency
- Self-motivated
- Dedicated team player
- Excellent communication skills
- Cost control & Inventory management
- Reporting & Administration
- Food safety compliance
Languages
ENGLISH
BASIC ARABIC
Accomplishments
- Recognized as the top performer for AKI Retail academy year 2025.
Timeline
Cafe Supervisor/Cost controler
Al Khayyat Investments - Back to Roots
08.2022 - Current
Head Barista / Cashier
Al Khayyat Investments - L'Oréal Café Expo 2020
10.2021 - 03.2022
Head Barista
Al Khayyat Investments - Il Café di Roma Lavazza
12.2020 - 07.2022
Head Barista / Cashier
Zenith Café
05.2019 - 10.2020
Barista
Damac Hotels & Resorts (La Maison)
03.2017 - 03.2019