CAROLINE PANO
Operation Supervisor / Cafe Manager (Food and Beverages)
Al Muraqqabat, Dubai
Summary
To explore my horizon and career with the company, offering high position of responsibility for the company benefits. Seeking a long-term opportunity within the business community, where my professional experience education and abilities would be an advantageous to the growth of my employer and myself.
Overview
19
19
years of professional experience
Work History
Operations Supervisor / Coordinator
Emirates Industry For Camel Milk Products & Factory LLC
Dubai
05.2022 - Current
- Reporting to the operations manager about the daily operation and suggestion.
- Supervising and training employees.
- Analyze business requirements and customer needs.
- Monitor and report on department performance.
- Provide administrative support.
- Overseeing inventory needs and undertaking office management and administration.
- Coming up with effective strategies to enhance the organization's financial health.
- Recruiting quality employees to provide high-quality customer support.
- Motivating and supervising employees.
- Evaluating the performance of employees, delivering positive and negative feedbacks, and addressing the shortcomings.
- Research methods to improve operations and reduce costs.
- Ensure compliance with company policies and regulations
- Hands-on experience implementing operational processes
- Good working knowledge of operational procedures and policies
- Strong project management, administrative management, and organizational skills.
- Excellent leadership and decision-making skills.
Café Manager
Majlis Al Naseem Coffee Shop LLC Dubai U.A.E.
03.2017 - 04.2022
- Hiring and onboarding new staff
- Managing day-to-day operations of the café
- Maintain update record of daily, weekly, and monthly revenue
- Handling petty cash
- Add new menu items based on seasonality and guest preferences
- Advise staff on the best way to deliver excellent customer service
- Ensure all café areas are clean and tidy
- Responsible for all the necessary documents
- Responsible for all the permits
- Ordering of all product and supplies, maintaining inventory, monitoring pricing, communicating with vendors
- Creating employee schedule, planning staff meetings
- Hiring, training, and monitoring employees on all daily procedures
- Reporting direct to the owner about the daily operation and suggestion.
Assistant Manager
Majlis Al Naseem Coffee Shop LLC Dubai U.A.E.
07.2013 - 04.2015
- Create work schedules; serve customers, complete transactions regarding the sales and bookkeeping
- In the absence of managers, will have to handle the responsibility of the manager
- Provide complete assistance to the managers as per the company requirement
- Maintain effective communications with the manager
- Report workplace details to the manager accordingly
- Keeping the manager updated about the happenings in the workplace
- Hand over works to employees who work under assistant manager
- Continue with the workplace operations in the absence of the manager
- Revolve around food preparation, barista duties, cashier duties and service
- Responsible for banking, cashier duties, all the administrative work.
Supervisor
Café Bateel International LLC
Dubai
05.2008 - 06.2013
- Welcomes and receives guests & leads them to their table accordingly
- Preparing the dining table in a presentable manner
- Always be attentive to the needs of the guests
- Assuring the amount of the bill is correct before presenting it to the guests
- Receiving all deliveries items
- Handling duties of cashier
- Take charge of the regular inventory
- Helps and assists the staff on floor operation to provide excellent service
- Provides the highest level of service.
Cashier, Barista & Waitress
La Belle Vie Cafe (ARJ Group of Comp.) Dubai U. A. E.
10.2005 - 10.2007
- Accomplishing cash form
- Managing cash register
- Preparing hot and cold beverages
- Conducting daily and monthly inventory
- Provides the highest level of service
- Cleaning and sanitizing work areas, utensils, and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders.
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
Skills
Teamwork and Collaboration
Customer Service
Administration and Operations
Decision-Making
Motivational Leadership
Labor and Overhead Cost Estimation
Back of House Management
Goal Setting
Food Safety Compliance
Continuous Improvement
Certification
- Food Hygiene Certificate PIC Level 3
- Microsoft Office
- Best in Attendance of the year
- Best Employee of the Month
Character Reference
Ms. Renuka Valluri
Senior HR Executive
Emirates Industry for Camel Milk Products & Factory LLC
+971 55 137 0030
Ms. Zahira Karrad
Operation Manager
Skinny-Genie Restaurant
+971 56 411 8290
Educational Attainment
Bachelor of Science in Elementary Education
Nueva Ecija University of Science & Technology
Philippines
Timeline
Operations Supervisor / Coordinator
Emirates Industry For Camel Milk Products & Factory LLC
05.2022 - Current
Café Manager
Majlis Al Naseem Coffee Shop LLC Dubai U.A.E.
03.2017 - 04.2022
Assistant Manager
Majlis Al Naseem Coffee Shop LLC Dubai U.A.E.
07.2013 - 04.2015
Supervisor
Café Bateel International LLC
05.2008 - 06.2013
Cashier, Barista & Waitress
La Belle Vie Cafe (ARJ Group of Comp.) Dubai U. A. E.
10.2005 - 10.2007