CAROLINE SIXPENCE

• Collaborated with other servers to ensure smooth transitions between tables, minimizing wait times for guests
• Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences
• Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items
• Took to-go orders by phone, answered customer questions, and informed of accurate wait times
• Enhanced guest satisfaction through attentive and prompt service.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
• Improved customer satisfaction by providing efficient and friendly service.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Met special dietary requests with careful preparation and presentation of dishes.
• Memorised complete menu and offered guests knowledgeable suggestions.

• Greet guests and provide a warm, welcoming experience at the entrance.

• Sell and validate tickets, season passes, and special event admissions.

• Assist guests with inquiries regarding park attractions, policies, and pricing.

• Assist with membership renewals, discounts, and group bookings.

• Handle cash and electronic payments, ensuring accurate transactions.

• Conduct bag checks and enforce park safety and security policies.

• Resolve guest concerns and provide solutions to enhance their experience.

• Processed confidential documents such as passports and credit card details safely; upheld strict compliance with data protection regulations.
• Processed payments accurately by adhering strictly to company's financial policies and procedures.
• Liaised with travel agencies for booking adjustments and cancellations, maintaining cordial relationships and effective communication lines.
• Managed reservation requests to enhance guest satisfaction.
• Maintained a well-organised reception area; established a welcoming environment for guests.
• Greeted customers with warmth and enthusiasm for faultless front-of-house service.
• Identified and engaged prospective business clients to increase corporate bookings.