CAROLINE W NJERI
Abu Dhabi
Summary
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
Overview
13
13
years of professional experience
Work History
Operations Cum Customer Care Services
DEUTSCHE BANK
02.2013 - Current
- I had joined as Office Girl and promoted as below:
- Joined as Office Girl (Feb
- 2013 to July 2014)
- Promoted to Receptionist (August 2014 to Sep
- 2014)
- Promoted to Trade Finance (Oct
- 2014 to May 2019)
- Promoted to Operations Cum Customer Care Services (May 2019 to till..)
- Job Responsibilities as Operations Cum Customer Care Services
- Customer relations/cooperates Scanning cheques
- Operations
- Updating of signature specimen Processing audit
- Filling client accounts document
- Responsibilities as Trade Finance
- Documentation Filing
- Communicating with the clients when their guarantee/letters are ready
- Receiving of calls and giving of directions
- Providing initial assistant for inbound enquiries
- Generating and filing the bank guarantees,usance,imports and export bill
- Reporting to the team leaders in charge on a daily basis
- Handling and reporting any complaints from our clients to the supervisors
- Assisting the area of operation as direct by senior managers
- Ensure the correctness and reliability of information rendered to the specified corporate clients
Data Entry Clerk
KENYATTA NATIONAL HOSPITAL
09.2011 - 11.2012
- Company Overview: MEDISHARE RESEARCH PROJECT
- Entering all patients file records on the research database
- Writing of daily reports to the medical records officer
- Maintaining the current and present patient files
- MEDISHARE RESEARCH PROJECT
Education
Diploma in Operation Management -
Allison College
01.2018
Diploma - Human Resource And Customer Service Relation.
KENYA INSTITUTE OF MANAGEMENT
01.2011
Certificate - human resource management and hospitality
KENYA INSTITUTE OF MANAGEMENT
01.2009
Kenya Certificate of Secondary School -
Kanvale Academy Tigoni
01.2007
Skills
- English
- Micro soft Office ,Word and Excel
- Working under pressure
- Communication
- Procedure optimization
- Escalation management
- Protocol development
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Operations Cum Customer Care Services
DEUTSCHE BANK
02.2013 - Current
Data Entry Clerk
KENYATTA NATIONAL HOSPITAL
09.2011 - 11.2012
Certificate - human resource management and hospitality
KENYA INSTITUTE OF MANAGEMENT
Kenya Certificate of Secondary School -
Kanvale Academy Tigoni
Diploma in Operation Management -
Allison College
Diploma - Human Resource And Customer Service Relation.
KENYA INSTITUTE OF MANAGEMENT
Similar Profiles
Dnyaneshwar BhogilDnyaneshwar Bhogil
Trade and Transaction Analyst at Deutsche Bank Group, Deutsche BankTrade and Transaction Analyst at Deutsche Bank Group, Deutsche Bank
PRADEEP KUMARPRADEEP KUMAR
Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)
Manoj Singh SolankiManoj Singh Solanki
Senior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank GroupSenior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank Group
Amit KulkarniAmit Kulkarni
Vice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOIVice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOI
ASHETHA PETERASHETHA PETER
HCC Medical Coder at ChampionsHCC Medical Coder at Champions