Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

CAROL IRENE NYAMWENGE

Customer Service Representative
Dubai

Summary

SUMMARY

A customer Service Oriented Person with 5+ years in Large Organisations responsible for handling all Calls, Visitors and Cashiering. In addition to providing extensive Organisational and Administrative support, I am a self directed and independent worker who has taken the initiative to learn as much as possible to become a valuable information resource.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Senior Customer Service Representative

Just Padel Sports Pro Academy
Dubai
09.2021 - Current

Responsibilities:

• Greeting Clients as they enter the Facility

• Attending to all phone calls, emails and the company’s WhatsApp

• Making bookings as requested by clients based on their timings

• Organizing Small social events for the Academy like kids camp, Matchmakings and Mini Padel Tournaments

• Cashiering and recording daily sales in the worksheet

• Participating in Padel games with Clients who request for a match play

• Training new staff

• Coaching Clients who are new to Padel Tennis games

• Participating in Kids Holiday Camps at the Academy

School Support Team Member/ Teaching Assistant

GEMS Wellington Academy
Dubai
09.2017 - 02.2021

Responsibilities:

• Arranged the Classroom and got it ready for Lessons

• Helped children who needed extra support to complete tasks.

• Helped the Teacher to plan learning activities .

• Supported the teacher in managing class behavior.

• I supported kids during their break, lunch time breaks and also during outdoor games.

• Assisted on the school bus after classroom hours by making sure that all children got safe and everyone had their seat belt on.

Education

Bachelors Of Business Computing - Businesss Studies

Makarere University
Kampala-Uganda
09.2009 - 01.2013

Certificate - Special Educational Needs And Disability

I Connect
Dubai
07.2020 - 11.2020

Skills

Service recommendations

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Timeline

Senior Customer Service Representative

Just Padel Sports Pro Academy
09.2021 - Current

Certificate - Special Educational Needs And Disability

I Connect
07.2020 - 11.2020

School Support Team Member/ Teaching Assistant

GEMS Wellington Academy
09.2017 - 02.2021

Bachelors Of Business Computing - Businesss Studies

Makarere University
09.2009 - 01.2013
CAROL IRENE NYAMWENGE Customer Service Representative