Caryl Mitzi Quijada
Abu Dhabi,United Arab Emirates
Summary
Detail-oriented professional with expertise in data entry, cash management, and teller operation systems. Demonstrates outstanding customer service and transaction accuracy, ensuring seamless client onboarding and adherence to anti-money laundering procedures. Proficient in Microsoft Office and skilled in reconciliation, settlement, and loan payment processing. Committed to maintaining AML compliance with KYC regulations through effective customer identification and document verification.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative - Seasonal
Inspiro Relia, Inc
Bayugan City, Philippines
11.2022 - 01.2023
- Resolved customer complaints and inquiries via live chats and emails, enhancing satisfaction.
- Managed a high volume of inbound calls to ensure swift resolution of issues.
- Conducted daily outbound calls to businesses and individuals for service enhancement.
- Facilitated communication between suppliers and florists to guarantee availability during peak season.
- Utilised CRM software proficiently to update client records post-interaction.
Store Associate
Kasher General Merchandise
Bayugan, Philippines
06.2018 - 02.2020
- Maintained high standards of customer service by addressing customer queries promptly and efficiently.
- Ensured optimal stock levels through regular inventory checks for seamless operations.
- Conducted daily audits of cash drawers, ensuring accurate financial transactions.
Senior Customer Associate
Landbank of the Philippines
Bayugan City, Philippines
11.2015 - 02.2017
- Designated as Document Examiner, Teller, Cashier, MDS Bookkeeper.
- Act as Client Information and Complaint Officer, handling queries and connecting clients to the proper department
- Identified counterfeit notes whilst handling cash, ensuring financial security. Handles cash requests and deliveries.
- Daily financial entry of cash transactions,
- Supervise cashiering activities of the tellers, Document Examiners, and Safety Deposit Box activities.
- Checks/validates/approves/overrides withdrawals, deposits, encashment, miscellaneous transactions; CC’s, DD, MC, CTD SECO's, and Teller proof sheets.
- Ensures overridden transactions are reviewed and signed/approved by the Officer and Passwords are not given by other staff.
- Ensures all documents and corrections are properly stamped, signed, checked, validated, approved/call-back, and filled.
- Ensures that Specimen Signature Cards are safely kept under dual control.
- Safekeep and release unclaimed, returned checks, unclaimed CTDs, ATM cards, passbooks, etc.
- Handles unclaimed and captured ATM cards.
- Assist in the marketing/monitoring of treasury bills and other investment products and e-products.
- Validation and uploading Cash Card Top-up, PACSVAL, MDS, ACIC. Reconciliation of transaction versus print-out
- Handling Employee Evaluation files and timekeeping.
- Providing documentation for AMLA compliance. Prepare Covered Transaction Report and Suspicious Transaction Report.
- Assisting the Manager during Client calls/Visits.
- Data Cleanup in the Database
Operations Specialist
Landbank of the Philippines
Bayugan City, Philippines
04.2014 - 10.2015
- Designated as Signature Verifier, ATM Teller, and Reconciliation.
- Conduct 100 signature verification and authentication in documents.
- Confirmation of Client’s withdrawal through representative, 50 check encashment, and interbranch withdrawals.
- Posting of 150 Accountant’s Advice in the online system on time.
- Maintaining files of Advised Checks Issued and Cancelled Corporate papers.
- Handling CISSC/SSC of 20 newly opened accounts and existing accounts.
- Sending of letters to clients turned Dormant and for updating.
- Handling undebited Incoming Clearing Checks (ICC), RCOCI, Incoming Returned Checks(IRC.), and value-dated transactions..
- Report daily transactions to Bureau of Treasury.
- Balancing Diebold ATM transactions, settlement, and reconciling discrepancies. through ATM Automated Reconciling System.
- Coordinate to ATM Center Monitoring Department overages and shortages.
- Compliance with the bank's internal policies and guidelines.
- Self-readiness and availability at the counter. Delivery of fast customer service.
New Accounts Clerk, Teller, Clearing Assistant
Landbank of the Philippines
Bayugan City, Philippines
04.2007 - 03.2014
- Customer first point of Contact for inquiries about banks' products and services.
- Opening New accounts. Ensuring client identities are verified and all documents presented are genuine.
- Conduct due diligence and KYC (Know your Customer) is carried out according to guidelines.
- Documentation for AMLA (Anti Money Laundering) Reports. CTR and STR filing.
- Ensures all 100 deposit slips are properly filled up as to date, name, account number, initiated and machine validated.
- Verifying authenticity of signature affixed on withdrawal slips, checks against valid IDs presented, SCCs on file, and list of signing authorities.
- Daily ATM reading, retrieving ATM card captured.
- ATM Loading and Retrieval of 2 Diebold onsite Atm.
- Balancing, Verifying, and Processing 100 Outgoing Clearing Checks and 100 Incoming Clearing Checks.
- Ensures all checks received are properly stamped with Bank endorsement and should be free from technical defects.
- Handles client's inquiries to ATM captured card, ATM undispensed.
- Process and release newly opened ATM cards and newly approved Credit Cards
- Report unused ATM cards and perforated cards.
- Adhering to set audit policies to attain outstanding ratings.
- Timekeeper for Branch Personnel and Bank Officers.
- 5 Checkbook Requisition and Manager’s Check issuance.
- Assisting Manager during Client calls/Visits.
Loans and Credit Processor
Davao Lending Center, Landbank of the Philippines
San Francisco, Agusan del Sur, Philippines
01.2003 - 03.2007
- Review all loan documents, credit folders, security files, collaterals, and insurance.
- Ensure successful commercial and cooperative account renewals.
- Prepare accurate monthly and yearly loan reports that include both Performing and Non-Performing Loans.
- Prepare promissory notes, disclosure statements, and credit/advice advice.
- Monitor and renew client insurance.
- Followed strict regulatory guidelines, ensuring compliance in all tasks undertaken.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
Education
Bachelor of Science - Business Administration major in Management
Mindanao State University
Marawi City, Philippines 06.1998 - 04.2002
Skills
- Data entry proficiency
- Cash Management
- Microsoft Office
- Outstanding customer service
- Transaction accuracy
- Teller operation systems
- Loan payment processing
- Reconciliation and settlement
- Anti-money laundering procedures
- KYC regulations knowledge
- Customer identification
- Document verification
- Client onboarding procedures
Certification
Civil Service Eligibility - Career Service Professional - Rating 81.89%
Languages
English
Tagalog
TRAINING PROGRAMS
- Construction Safety and Health Training - May 15-19,2023/ Dept of Labor and Employment
- Bookkeeping with Quickbooks Online - July 29, 2022/ Virtual Asst Training Phils.
- Bank Frauds and Detection July 2015/Landbank of the Phils
- HRIS Time and Attendance System May 2015/Landbank of the Phils
- Basic Supervisory Skill and Devt March 2015/Landbank of the Phils
- Anti Money Laundering And Compliance August 2014/Landbank of the Phils.
- Basic Risk Operation and Credit Risk Management June 2010/Landbank of the Phils
References
Annabel Q Urbiztondo
Branch Cashier
Landbank of the Philippines
+639088134876
Christine Frances M Niere
Senior Customer Associate
Landbank of the Philippines
+639321654497
Eugene S Quijada
Husband
Budget Controller, NMDC
+971567775593
Timeline
Customer Service Representative - Seasonal
Inspiro Relia, Inc
11.2022 - 01.2023
Store Associate
Kasher General Merchandise
06.2018 - 02.2020
Senior Customer Associate
Landbank of the Philippines
11.2015 - 02.2017
Operations Specialist
Landbank of the Philippines
04.2014 - 10.2015
New Accounts Clerk, Teller, Clearing Assistant
Landbank of the Philippines
04.2007 - 03.2014
Loans and Credit Processor
Davao Lending Center, Landbank of the Philippines
01.2003 - 03.2007
Bachelor of Science - Business Administration major in Management
Mindanao State University
06.1998 - 04.2002
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