CASEY PADILLA
Discovery Gardens, Dubai
Summary
Results-driven Real Estate Professional with expertise in managing property listings on Bayut, Property Finder, and Dubizzle. Skilled in RERA/Trakheesi permits, contract preparation, and compliance with Dubai RERA standards. Proficient in lead management, performance monitoring, and administrative coordination to optimize operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Morgan’s International Realty
12.2023 - Current
- Create, update and manage property listings on Bayut, Dubizzle, Property Finder and company CRM.
- Obtain RERA / Trakheesi listing permits.
- Ensure that all property details, photos, documents and listing permits are accurate and compliant with RERA and portal guidelines.
- Monitor listing performance and quality score to ensure visibility across the portals.
- Monitor agents' Super Agent / Tru Broker status and help them in maintaining the badge.
- Ensure that all the leads are responded to and assigned to designated agents through company CRM.
- Maintain updated records of active, inactive and expired listings, as well as the total number of leads received daily from different portals.
- Create and manage agents' user profiles on Profolio, PfExpert, company CRM and Property Monitor.
- Prepare and manage tenancy contracts, advertising agreements and other related documentations.
- Create contract A, B, and F and ensure that all the details are accurate, complete and compliant with Dubai RERA
- Assist agents in the creation and filling out other forms, including A2A, NDA, addendums, etc.
- Check rental index, validate license / permits, and track project status- mainly utilizing the Dubai Land services portal.
- Send tenancy expiry notice to agents through email- 100 days and 45 days before the contract expires.
- Request, obtain and maintain NOC's from developers and Real Estate Companies.
- Apply and obtain RERA license for agents.
- Welcome clients and guests with warm demeanor and ensure smooth coordination with agents for scheduled meetings.
- Handle phone calls and inquiries professionally, directing them to appropriate team members as needed.
- Manage meeting room bookings and monitor availability to prevent scheduling conflicts.
- Assist with scheduling appointments, coordinating meetings and managing calendar for executives, agents and operations staff.
- Maintained daily employee attendance records for accounts and payroll purposes.
- Work collaboratively with other team members to support overall company objectives and client experience.
Customer Support Agent
TaskUs
09.2022 - 03.2023
- Answer customer inquiries via phone call, email, and chat.
- Assist customers with a variety of requests within the scope of support services provided.
Technical Support Representative
Alorica
01.2020 - 10.2021
- Handle customer inquiries through phone call and email using the CRM system.
- Assist customers in troubleshooting issues with their phone, internet, and TV services.
- Provide comprehensive support to ensure customer satisfaction.
Caption Agent / Customer Support
Teleperformance
06.2019 - 12.2019
- Assist hard-of-hearing individuals in communicating via phone by providing real-time captions.
- Conduct troubleshooting and submit bug reports as needed.
Client Relations Assistant / Administrative Assistant (Marketing)
Magnificat Ventures Corporation
03.2016 - 03.2019
- Managed social media accounts and client relations.
- Respond to inquiries received on social media pages, phone calls, and walk-ins in a professional manner.
- create and publish daily posts for social media pages.
- Schedule meetings and write minutes of meetings.
- Monitor deadlines for marketing team tasks and ensure timely completion.
- Inventory of different company marketing materials.
- Budget request and liquidation for marketing events, materials and social media ads.
- Utilize Adobe Photoshop for basic graphic design tasks.
- General administrative tasks.
Education
Bachelor of Science - Business Administration, Major in Operations Management
Manila Central University
01.2015
Skills
- Contract Management and Compliance
- CRM and Database Management
- Property Listings Coordination
- Lead Generation and Follow-Up
- Client Communication and Support
- Document Preparation and Filing
- Scheduling and Calendar Management
- Attention to Detail and Accuracy
- Problem-Solving and Troubleshooting
- Technology Proficiency (Microsoft Office, Adobe Suite)
- Multitasking and Time Management
- Office management
- Workflow optimization
Timeline
Administrative Assistant
Morgan’s International Realty
12.2023 - Current
Customer Support Agent
TaskUs
09.2022 - 03.2023
Technical Support Representative
Alorica
01.2020 - 10.2021
Caption Agent / Customer Support
Teleperformance
06.2019 - 12.2019
Client Relations Assistant / Administrative Assistant (Marketing)
Magnificat Ventures Corporation
03.2016 - 03.2019
Bachelor of Science - Business Administration, Major in Operations Management
Manila Central University