Casey Tan Pei Pei
Singapore
Summary
Dynamic aviation and hospitality professional with over 18 years of progressive experience. Expertise in inflight services, cabin crew leadership, and operational excellence. Proven ability to establish brand reputation, set inflight service benchmarks, and deliver exceptional client experiences. Adept at budget management, talent development, and implementing innovative systems to enhance efficiency and service quality.
Overview
25
25
years of professional experience
Work History
Managing Director
Skylux Consultancy Ptd Ltd
Singapore
01.2022 - Current
- Project-based consultancy service to business jet operators and owners.
- Recruitment, training, and department setup.
- Aircraft delivery and setup for client
Private Jet Cabin Service Consultant, Project Based
Saudi Royal Family
03.2021 - 10.2021
- Providing consultancy services to the Saudi Royal Family Management Company.
- Oversaw the recruitment process for flight attendants and conducted interviews with prospective candidates.
- Conduct an onboarding program for a new employee.
- Improved service delivery by developing cabin crew policies to align with His Highness Protocol
Director of Cabin Crew & Inflight Services
Ojets PTE LTD.
09.2018 - 02.2021
- Spearheaded the onboarding of the first charter sales client, achieving $1M in sales within the first year.
- Managed budgeting and financial planning for the Cabin Crew Department.
- Cabin Crew and catering staff scheduling.
- Showcase OJets' sales fleet of Bombardier 6000 and Challenger 650 to prospective clients.
- Represent OJets brand at the International Airshow and Corporate Marketing Event.
- Actively works with the Charter Sales Team and the maintenance team to ensure the highest level of service.
- Managed a multicultural team of over 30 staff globally, implementing policies, training, and compliance systems.
- Developed and maintained SOPs, regulatory manuals, and emergency training programs.
Cabin Service Consultant
CRYSTAL SKYE
01.2017 - 12.2018
- Developed inflight service SOPs, catering systems, and luxury aircraft cabin outfitting.
- Ensured high-standard recruitment and training processes for crew members.
Corporate Flight Attendant
Metrojet Hong Kong
01.2014 - 12.2017
- Main Flight Attendant for Ultra High Net Worth client on BBK
- New aircraft delivery and aircraft setup.
- Conduct crew training on Boeing Business Jet (BBJ) operation for the King Power International Group
Qatar Head of State Private Jet Flight Attendant
Amiri Diwan
01.2012 - 12.2014
- Providing inflight service exclusively to His Majesty and His family
- Maintaining the utmost privacy and discretion of the clients.
Lead Flight Attendant
Singapore Airline
01.2000 - 12.2012
- Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
- Conduct regular appraisal and mentoring session for junior cabin crew.
Education
Certification in Aviation Management -
Embry Riddle Aeronautical University
01.2021
Agile Leadership Coaching -
01.2021
Service Design and Innovation Thinking -
01.2021
Dining Etiquette Protocol -
British Butler Institute
01.2018
Corporate Flight Attendant Training -
Harrods Aviation
United Kingdom01.2017
WSET Level 2 -
Wine and Spirit Education Trust
01.2010
ACTA Trainer Certificate
Singapore Airlines01-2010
Higher Diploma - Mass Communication
Olympia College
Kuala Lumpur01.2000
Skills
- Organized the most expensive dinner, private dining in the sky at OJets Enhance OJets's corporate image
- Spearheading the charter block hour program and achieving $1M in sales
- Recognized as "the most beautiful cabin aesthetic and presentation" at the international airshow at ABACE and Macao
- Established a catering and inventory system, reducing catering costs by 30%
- Aircraft delivery and cabin setup for Gulfstream, Bombardier, Falcon, BBJ, and ACJ
- Consulted on operations for the Royal Family of Saudi Arabia and Qatar
- Developed digital platforms for client personalization and feedback
Timeline
Managing Director
Skylux Consultancy Ptd Ltd
01.2022 - Current
Private Jet Cabin Service Consultant, Project Based
Saudi Royal Family
03.2021 - 10.2021
Director of Cabin Crew & Inflight Services
Ojets PTE LTD.
09.2018 - 02.2021
Cabin Service Consultant
CRYSTAL SKYE
01.2017 - 12.2018
Corporate Flight Attendant
Metrojet Hong Kong
01.2014 - 12.2017
Qatar Head of State Private Jet Flight Attendant
Amiri Diwan
01.2012 - 12.2014
Lead Flight Attendant
Singapore Airline
01.2000 - 12.2012
Certification in Aviation Management -
Embry Riddle Aeronautical University
Agile Leadership Coaching -
Service Design and Innovation Thinking -
Dining Etiquette Protocol -
British Butler Institute
Corporate Flight Attendant Training -
Harrods Aviation
WSET Level 2 -
Wine and Spirit Education Trust
ACTA Trainer Certificate
Higher Diploma - Mass Communication
Olympia College
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