Cassidy Raine Augustus

Delivered professional service in a luxury setting, maintaining a neat and polished appearance at all times. Handled opening and closing shifts, assisted the team by extending shifts when needed, and supported smooth operations through teamwork. Managed phone calls for reservations and cake orders, processed payments, and learned guest preferences to provide a more personalized and memorable experience.

As a waitress in a busy bar, I developed strong sales and customer service skills through upselling products and ensuring excellent guest experiences. I handled cash and POS systems with accuracy, thrived under pressure, and took on responsibility for training new staff, helping them deliver consistent service standards.

As a cashier and waitress in a high-volume coffee shop, I focused on friendly customer service and product knowledge to encourage sales and repeat visits. I handled cash and POS transactions with accuracy, maintained a welcoming atmosphere, and thrived in a fast-paced environment.

Promoted the Durban July horse racing event, engaging with the public, answering questions, and encouraging attendance in a friendly and professional way.