Catherine Kyarikunda
Dubai,UAE
Summary
Dedicated professional with expertise in customer service metrics, data entry efficiency, and financial transactions handling. Demonstrates patience under pressure and possesses strong product expertise. Skilled in public speaking, aiming to leverage these competencies to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer service executive
Copthorne Lake View Hotel
Dubai, UAE
02.2022 - 06.2024
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Assisted in training new staff to ensure consistency in service delivery.
- Handled high volume calls whilst maintaining professionalism and composure.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Conducted customer surveys to gather feedback on service experience improvement.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Built lasting relationships with regular customers, fostering brand loyalty.
Receptionist
Hamra Properties Real Estate company
Dubai, UAE
02.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Completed data entry tasks whilst adhering to strict deadlines.
Education
Certificate - Accounting
Kakoba College of Computer and Vocational studies
01.2017 - 12.2018
Skills
- Customer service metrics
- Data entry efficiency
- Patience under pressure
- Product expertise
- Public speaking
- Financial transactions handling
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Customer service executive
Copthorne Lake View Hotel
02.2022 - 06.2024
Receptionist
Hamra Properties Real Estate company
02.2021 - 01.2023
Certificate - Accounting
Kakoba College of Computer and Vocational studies
01.2017 - 12.2018
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