Catherine Mwangi
Jnr Accountant
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Resourceful Accounting professional with Thirteen years of experience in audit preparation and reporting.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Jnr Accountant
Emirates Airline
Dubai
09.2010 - Current
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Collection of excess baggage at the airport
- Handled day-to-day accounting processes to drive financial accuracy.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Collected and reported monthly expense variances and explanations.
- Trained new employees on accounting principles and company procedures.
Waitress Supervisor
Dubai Marriott Hotel And Suit
Dubai
01.2009 - 09.2010
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Wait Staff Member
Emirates Hotel And Resident
Dubai
11.2008 - 11.2009
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Housekeeping Attendant
Majestic Hotel Tower Dubai
Dubai
08.2007 - 11.2008
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Travel Consultant
Macimac Travel Agency
Nairobi
01.2005 - 10.2006
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Updated and maintained customer databases to increase customer retention.
Education
Certificate In Airline Cabin Crew - Airways Travel Institute
Airways Travel Institute
Nairobi Kenya 01.2006 - 12.2007
Diploma - Diploma in Accounting And Finance
INSTITUTE OF COMMERCIAL MANAGEMENT
Nairobi Kenya 01.2002 - 11.2004
High School Diploma -
Loreto High School
Nairobi Kenya 01.1997 - 11.2000
GED -
Kangoya Primary School
Nairobi Kenya 01.1989 - 11.1996
Skills
Calculating liabilities
Cash Flow analysis
Account Reconciliation
Bookkeeping
Budgeting
Administrative support
Account reconciliation processes
Certification
Cashier ], [Majestic Hotel Dubai] - [3 months]
Travelling
My First Experience was solo travelling. I have been in Europes and it was Exciting and at the same time nerve -Wracking.
The whole process of getting to my destination felt like an adventure.
I used train to cross many Schengen Area and i was able to travel to many famous icon like Colloseum in Italy, Iefel Tower in Paris and so on.
Exciting places and beautiful mountains in Switzeland.
Timeline
[Ticketing], [Emirates] - [One moonth)
11-2023
Jnr Accountant
Emirates Airline
09.2010 - Current
[Introduction to Service Excellence], [Emirates Airline] - [One Month]
09-2010
Waitress Supervisor
Dubai Marriott Hotel And Suit
01.2009 - 09.2010
Wait Staff Member
Emirates Hotel And Resident
11.2008 - 11.2009
Housekeeping Attendant
Majestic Hotel Tower Dubai
08.2007 - 11.2008
Cashier ], [Majestic Hotel Dubai] - [3 months]
06-2007
Certificate In Airline Cabin Crew - Airways Travel Institute
Airways Travel Institute
01.2006 - 12.2007
Travel Consultant
Macimac Travel Agency
01.2005 - 10.2006
Diploma - Diploma in Accounting And Finance
INSTITUTE OF COMMERCIAL MANAGEMENT
01.2002 - 11.2004
High School Diploma -
Loreto High School
01.1997 - 11.2000
GED -
Kangoya Primary School
01.1989 - 11.1996