Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Catherine Salva

Catherine Salva

Dubai,DU

Summary

Experienced professional with 16 years in customer service, sales, and merchandising. Proficient in sales principles and customer-focused approach. Track record in overseeing operations, managing business functions, tracking KPIs, and handling billing. Strong cash operations proficiency with 100% accuracy. Bilingual in English, Tagalog,Visayan and Arabic for seamless communication. Drive customer satisfaction, exceed targets, and foster client relationships. Effective in customer engagement as an individual contributor and leader.

Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.

Overview

17
17
years of professional experience

Work History

Department in Charge and Head Cashier

MAX Retail LLC - Landmark Group
02.2010 - Current
  • Achieved exceptional client satisfaction and retention rates by consistently delivering excellent customer service.
  • Collaborated with management on administrative tasks, including generating Microsoft Excel/Office reports and handling data in accordance with daily business requirements.
  • Exhibited strong multitasking abilities across departments, encompassing cashiering, stock merchandise processing, visual merchandising, administrative tasks, and other retail functions alongside customer service duties.
  • Highly aware of market trends and competitors while maintaining a sociable attitude to effectively engage with colleagues, customers, and stakeholders, fostering positive relationships and a collaborative work environment.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Department In-Charge

DEBENHAMS –RUSTAN’S Philippines
10.2009 - 01.2010

Department In-Charge

SM HOME WORLD SHOPPING CENTER Philippines
05.2009 - 10.2009

Sales Assistant

LANDMARK Philippines
04.2008 - 09.2008

Education

Secondary Education -

Agusan National High School

Bachelor of Education - Bachelor of Elementary Educations

Sandigan College Inc.
Phillipines
04-2025

Skills

  • Leadership
  • Accuracy and Attention to details
  • Customer Service
  • Problem-Solving
  • Time-Management
  • Stress-Management
  • Conflict Resolution
  • Interpersonal & Intrapersonal Skills
  • Time management strength
  • Positive attitude
  • Store opening/closing procedures
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer service management

Awards

Best Sales Assistant, Employee of the Month, Best Cashiering, Best Employee Leadership

Timeline

Department in Charge and Head Cashier

MAX Retail LLC - Landmark Group
02.2010 - Current

Department In-Charge

DEBENHAMS –RUSTAN’S Philippines
10.2009 - 01.2010

Department In-Charge

SM HOME WORLD SHOPPING CENTER Philippines
05.2009 - 10.2009

Sales Assistant

LANDMARK Philippines
04.2008 - 09.2008

Secondary Education -

Agusan National High School

Bachelor of Education - Bachelor of Elementary Educations

Sandigan College Inc.

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Catherine Salva