Catherine Wambui
Dubai
Summary
Friendly Waitress Assistant with knack for providing exceptional customer service and creating welcoming atmosphere. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for improving table turnover rates and enhancing guest satisfaction through attentive service and positive demeanour.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Waitress assistant
Mawimbi Seafood Restaurant
Nairobi , Kenya
01.2024 - 12.2025
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Enhanced customer service by promptly taking orders and delivering food.
- Followed health regulations whilst handling food, promoting safe practices.
- Facilitated smooth operations by setting up tables and booths.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
Diploma of Higher Education - Food and Beverage Production/Service
Senior chief Rissa secondary school
Kenya Nairobi 01.2023 - 05.2024
Skills
- Dietary needs awareness
- Order management
- Food presentation
- Health regulation compliance
- Table setup efficiency
- Customer feedback handling
- Cash handling accuracy
- Team collaboration
- Time management
- Problem resolution
- Attention to detail
- Service quality enhancement
- Communication clarity
Languages
English
Advanced
C1
Timeline
Waitress assistant
Mawimbi Seafood Restaurant
01.2024 - 12.2025
Diploma of Higher Education - Food and Beverage Production/Service
Senior chief Rissa secondary school
01.2023 - 05.2024