Catherine Leong Espinar
Room 66 Al Kuwaiti Bldg Al Nud Al Qasimia Sharjah,إمارة دبيّ
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Travelex Emirates Exchange LLC
Dubai Airport Terminal 1
12.2022 - Current
- Know Your Customers by capturing correct informations of travelling passengers who are exchanging money
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Up sell and cross sell currencies to increase revenue / performance such as SRG (same rate guarantee) and increasing the amount of money client requires to exchange.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Upheld strict financial controls by keeping funds secure and accurately exchanging currencies to avoid shortage and over.
- Providing VAT refund to all UAE tourist / visitors
Project Coordinator
Astron Certification LLC
Mussafah M44, Abu Dhabi , United Arab Emirates
02.2020 - 06.2022
- Working as Inspection Coordinator for Astron UAE & Oman offices, managing various clients from both countries.
- Specialised in coordinating local and worldwide vendor inspections, vendor audits, vendor evaluations, etc.
- Preparation and submission various tenders after receiving Tender requests from clients.
- Handling inquiries, preparation, and submission of proposals to clients.
- Setting up contracts with major clients upon confirmation of proposal / tender.
- Responsible for start to end project planning with clients and scheduling inspections with different vendors across the globe.
- Collecting POs from clients, submitting reports and timesheets to client and getting them approved and forwarding to accounts for invoicing.
- Coordinating with Clients, inspectors, and vendors for inspections on daily basis.
- Resolving technical queries raised by clients based on the report submitted for the inspection.
- Coordinating Worldwide Inspections for clients
- Submission of monthly reports like inspection log, revenue reports, accrual reports to the management.
- Assisting accounts department on payment follow ups to all the delinquent clients.
FCY Cashier
Al Ansari Exchange LLC
Dalma Mall Abu Dhabi , United Arab Emirates
04.2014 - 07.2019
- Securing company revenues
- Give quality, fast and accurate remittance to customers
- Excellent customer service at all times
- Exchanging different foreign currencies
- Complying with Anti Money Laundering procedures
- Filing transactions made at the end of the day
- Attending seminars to enlighten the knowledge on the scope of work we are doing
- Answering phone call regarding client’s inquiries
- Acting Unit Compliance Officer in Mussafah Main Branch
- Able to work even under pressure
- Capable to work without supervision
Education
Bachelor of Business Administration - Business Entrepreneurship
Universidad De Manila
Philippines 06.2005 - 04.2009
Skills
- Customer loyalty building
- Data acquisition
- Written and verbal communication skills
- Bilingual customer support
- Telephone skills
- Outstanding customer service
- Results oriented
- Microsoft Office
- Excel proficiency
- Administrative support
- Customer service expert
- Complaint handling
Languages
English
Fluent
Timeline
Customer Service Representative
Travelex Emirates Exchange LLC
12.2022 - Current
Project Coordinator
Astron Certification LLC
02.2020 - 06.2022
FCY Cashier
Al Ansari Exchange LLC
04.2014 - 07.2019
Bachelor of Business Administration - Business Entrepreneurship
Universidad De Manila
06.2005 - 04.2009
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