Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Catherine Wanja Njoroge

Thika,Kenya

Summary

Detail-oriented professional with strong interpersonal communication, stress tolerance, and time-management skills. Adept at fostering collaborative environments and maintaining composure under pressure to meet deadlines effectively. Committed to leveraging core competencies to contribute to organisational success and long-term growth.

Reliable and proactive individual with strong communication and customer service skills. Adept in managing high-pressure situations; excels in problem-solving and teamwork. Committed to enhancing passenger experience and ensuring smooth station operations.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Petrol station assistant

Shell station
Thika, Kenya
01.2017 - 10.2019
  • Carried out daily assessments of ticketing systems to optimise performance
  • Collaborated closely with other station staff to ensure a high standard of service delivery.
  • Improved rush hour efficiency by managing queues effectively.
  • Assisted in emergency situations calmly, prioritising passenger safety.
  • Ensuring every customer is well served and satisfied with services given.

casher

buffalo grill thika
thika cetral, kenya
05.2016 - 12.2017
  • Maintained clean and organised workspace to ensure efficient service.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Balanced till at end of day, maintaining accurate records.

Education

Some College (No Degree) - Management

Gakurari Sec School
Kenya
01.2012 - 10.2015

Skills

  • Interpersonal communication
  • Stress tolerance
  • Time-management
  • Teamwork

Languages

English
Fluent
arabic
Native

Timeline

Petrol station assistant

Shell station
01.2017 - 10.2019

casher

buffalo grill thika
05.2016 - 12.2017

Some College (No Degree) - Management

Gakurari Sec School
01.2012 - 10.2015
Catherine Wanja Njoroge