Summary
Overview
Work history
Education
Skills
Timeline
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Cecilia Karura

Dubai,United Arab Emirates

Summary

Detail-oriented Receptionist with 8+ years’ experience in salon and hospitality environments. Skilled in managing high-volume front desk operations, appointment scheduling, billing, and guest relations. Proven record of improving client satisfaction, reducing wait times, and maintaining smooth daily operations. Recognized for excellent communication, multitasking, and creating welcoming first impressions that drive customer loyalty.

Overview

6
6
years of professional experience

Work history

Salon receptionist

Style Eleganz Ladies Salon – Dubai
Dubai, UAE
09.2024 - 03.2025
  • Scheduled 100+ weekly appointments, cutting client wait times by 30%.
  • Greeted and assisted 20+ daily visitors, enhancing guest satisfaction and loyalty.
  • Processed billing and cash transactions with 100% accuracy.
  • Directed client inquiries via phone/email, achieving 95% resolution on first contact.
  • Maintained reception area presentation, improving first-impression ratings.
  • Processed payments using various methods, enhancing convenience for clients.
  • Facilitated effective communication between stylists and clients for better service delivery.
  • Updated salon's social media platforms regularly, increasing visibility online.
  • Liaised with suppliers for timely delivery of products required in salon.

Receptionist / Beautician

Alberto Beauty Home – Dubai
Dubai, UAE
09.2022 - 12.2023
  • Managed front desk operations, reducing appointment errors by 25%.
  • Handled client bookings for 70+ weekly appointments, maximizing staff utilization.
  • Delivered makeup and beauty services, contributing to 95% repeat client rate.
  • Supported bookkeeping and reporting, maintaining zero financial discrepancies.
  • Enforced hygiene protocols, passing inspections with zero non-compliance.
  • Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
  • Prepared meeting rooms before and after use, maintaining neat appearance at all times.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained well organised reception area for professional business environment.

Salon Assistant / Receptionist

Zoe Salon – Nairobi
Nairobi, Kenya
02.2019 - 05.2022
  • Coordinated 100+ monthly client bookings, increasing revenue by 15%.
  • Responded to 20+ daily calls and emails, ensuring prompt communication.
  • Trained 3 junior staff on reception duties and service standards.
  • Managed stock and supplier coordination, reducing shortages by 40%.
  • Delivered client consultations that boosted repeat bookings by 30%.
  • Managed appointment bookings to maximise stylist availability.
  • Collaborated with team on promotional events, boosting salon visibility in local community.
  • Sanitised tools regularly to prevent cross-contamination.
  • Facilitated smooth running of salon operations, meeting business goals.

Education

All-Round Beautician Certification - , All-Round Beautician Certification

Cosmeza Beauty Institute, All-Round Beautician Certification
UAE

Some College (No Degree) - Makeup Training

Makeup By Rose Institute, Kenya
UAE

Skills

  • Front Desk & Guest Relations
  • Manicure and Pedicure knowledge
  • Appointment Scheduling & Calendar Management
  • Call & Email Handling
  • Billing, POS & Cash Reconciliation
  • Customer Service & Complaint Resolution
  • Administrative Support & Data Entry
  • Inventory Coordination & Supplier Liaison
  • Hygiene, Safety & Compliance Standards
  • Product knowledge demonstration

Timeline

Salon receptionist

Style Eleganz Ladies Salon – Dubai
09.2024 - 03.2025

Receptionist / Beautician

Alberto Beauty Home – Dubai
09.2022 - 12.2023

Salon Assistant / Receptionist

Zoe Salon – Nairobi
02.2019 - 05.2022

All-Round Beautician Certification - , All-Round Beautician Certification

Cosmeza Beauty Institute, All-Round Beautician Certification

Some College (No Degree) - Makeup Training

Makeup By Rose Institute, Kenya

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Cecilia Karura