CECILIA KYEREMAA IFEDIBA
Dubai
Summary
Retail professional with over 2 years of experience in customer service and sales, expert in customer engagement and operational efficiency. Key achievements include a 15% improvement in customer satisfaction through personalized product guidance and promoting eco-friendly values. Seeking a Retail Associate position at Nike, where my customer service and sales skills can be utilized to support your mission of bringing inspiration and innovation to every athlete in the world.
Overview
4
4
years of professional experience
Work History
Receptionist
My Core Studio
01.2023 - Current
- Delivered excellent front-desk service by welcoming clients, managing bookings, and handling payments with professionalism and care.
- Communicated with clients, staff, and management to ensure smooth operations and a positive customer experience.
- Promoted services and maintained a clean, organized environment while upholding health and safety standards.
Sales Associate
My Backyard Chronicles
01.2022 - 01.2022
- Improved customer satisfaction by {15%} through personalized product guidance and eco-friendly value promotion.
- Collaborated with team members to ensure smooth operations, driving sales and reinforcing the store's commitment to environmental responsibility.
- Maintained high standards in visual merchandising, inventory accuracy, and cleanliness, creating a welcoming and conscious shopping experience.
Warehouse
Amazon
01.2021 - 01.2022
- Expertly managed inbound and outbound shipments, ensuring seamless coordination with receipt and location systems.
- Meticulously scanned each item to maintain accurate, real-time inventory records in the system.
- Efficiently organized displayed stock and back stock to guarantee quick and easy access whenever needed.
Education
Bachelor of Arts (BA) - Media and Communication Studies
Kwame Nkrumah University of Science and Technology
01.2020
High School Certificate - undefined
Harvard Wilson College Of Education Abia State
01.2016
Skills
- Friendly, easy to talk to, and able to fit in different situations
- Can quickly adapt to change and stay positive
- Always ready to take on new challenges and learn new things
- Enjoy working with others and being part of a team
- Respectful and understanding of different cultures and backgrounds
- Organization skills
- Customer and client relations
LANGUAGES
English
Igbo
Twi
Timeline
Receptionist
My Core Studio
01.2023 - Current
Sales Associate
My Backyard Chronicles
01.2022 - 01.2022
Warehouse
Amazon
01.2021 - 01.2022
High School Certificate - undefined
Harvard Wilson College Of Education Abia State
Bachelor of Arts (BA) - Media and Communication Studies
Kwame Nkrumah University of Science and Technology
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