CEDRIC ABEKA AKYEN
Dubai,DU
Summary
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operations Manager
KHABEER ALSAFAR TRAVEL AGENCY
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Travel Sales Executive
DUSK TRAVEL AND TOURISM L.L.C
08.2021 - 08.2023
- Collaborated with team members to achieve monthly sales targets and exceed performance goals.
- Expanded client base through targeted marketing initiatives such as email campaigns, social media engagement, and networking events.
- Streamlined booking processes, resulting in reduced operational costs and increased efficiency.
- Effectively resolved customer complaints, ensuring positive outcomes that led to repeat business or referrals from satisfied clients.
- Maximized sales opportunities through effective cross-selling and upselling techniques during client interactions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Helped customers with passport and visa applications.
Travel Consultant
TRAVEL DUNE LLC
02.2021 - 06.2021
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Quality Assurance Laboratory Technician
PETERSFIELD AND REY GROUP LTD
11.2019 - 11.2020
- Increased efficiency in sample processing through the development and execution of effective time management strategies.
- Maintained a clean and organized laboratory space by following stringent housekeeping standards, allowing for efficient workflow and minimizing potential contamination.
- Demonstrated adaptability in handling diverse responsibilities by swiftly transitioning between tasks without compromising quality or deadlines.
- Enhanced product quality by conducting comprehensive laboratory tests and analyzing results for continuous improvement.
- Increased customer satisfaction levels through proactive identification of potential product quality issues and swift corrective action.
- Provided technical assistance during external audits conducted by regulatory agencies, ensuring full compliance with applicable requirements at all times.
- Conducted investigations into questionable test results.
- Created testing protocols to be used across product lines.
High School Chemistry Teacher
NATION BUILDERS CORPS (NABCO)-ODUPONG SENIOR HIGH
11.2018 - 11.2019
- Organized extracurricular clubs such as Chemistry Club or Science Olympiad Team, promoting enthusiasm for STEM fields among students.
- Assisted struggling students during after-school tutoring sessions, resulting in improved grades and increased confidence in their abilities.
- Evaluated student progress regularly through formative assessments, adjusting instructional strategies as needed to improve understanding.
- Enhanced student comprehension by incorporating visuals and real-world examples into lesson plans.
- Promoted a positive learning environment by establishing clear expectations, setting goals, and providing constructive feedback.
- Increased student interest in science careers through guest speakers, field trips, and hands-on experiments.
SCIENCE TEACHER
National Service Scheme, NSS (CHEMU SENIOR HIGH)
09.2016 - 09.2017
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Participated in professional development workshops to stay updated on current research findings and best practices in science education.
- Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Provided constructive feedback on assignments, helping students improve their critical thinking and problem-solving skills in science.
- Led after-school tutoring sessions for struggling learners; provided personalized support that contributed to marked improvements in overall understanding of course material.
- Encouraged student participation in laboratory experiments to enhance scientific knowledge.
- Used exams and standardized assessment tools to measure student progress.
- Improved student comprehension by employing diverse teaching strategies and adapting lesson plans to meet individual needs.
Lab Technician Intern
KASOA POLYCLINIC
06.2015 - 08.2015
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Oversaw items in inventory and reordered before supplies diminished.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
Education
Bachelor of Science - Biochemistry
UNIVERSITY FOR DEVELOPMENT STUDIES
TAMALE, GHANA11.2016
High School Diploma -
PREMPEH COLLEGE (SENIOR HIGH SCHOOL)
KUMASI, GHANA06.2011
No Degree -
STEADFAST ACADEMY
OBUASI, GHANA06.2007
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Quality control knowledge
- Staff Management
- Inventory Management
- Innovative lesson planning
- Student Assessment Proficiency
- Sample Preparation
- Good laboratory practices
- Meticulous Record-Keeping
Singing, playing instruments, playing Soccer
I am an upcoming musician, I also play the bass guitar, and a bit of the Acoustic guitar.
I am also have an exception soccer or Footballing skills.
Languages
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
KHABEER ALSAFAR TRAVEL AGENCY
09.2023 - Current
Travel Sales Executive
DUSK TRAVEL AND TOURISM L.L.C
08.2021 - 08.2023
Travel Consultant
TRAVEL DUNE LLC
02.2021 - 06.2021
Quality Assurance Laboratory Technician
PETERSFIELD AND REY GROUP LTD
11.2019 - 11.2020
High School Chemistry Teacher
NATION BUILDERS CORPS (NABCO)-ODUPONG SENIOR HIGH
11.2018 - 11.2019
SCIENCE TEACHER
National Service Scheme, NSS (CHEMU SENIOR HIGH)
09.2016 - 09.2017
Lab Technician Intern
KASOA POLYCLINIC
06.2015 - 08.2015
Bachelor of Science - Biochemistry
UNIVERSITY FOR DEVELOPMENT STUDIES
High School Diploma -
PREMPEH COLLEGE (SENIOR HIGH SCHOOL)
No Degree -
STEADFAST ACADEMY
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