Celeste D. Botana
Dubai,United Arab Emirates
Summary
Experienced administrative professional with 20+ years of expertise in office management, customer service, sales coordination, accounts, and HR support. Passionate about streamlining processes, supporting teams, and delivering high-quality service in fast-paced environments.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Admin | Accounts | HR Coordinator
ONSCREEN SOLUTIONS
Dubai
01.2020 - 04.2026
- Manage day-to-day office operations and supplies
- Coordinate meetings, appointments, and meeting room bookings
- Handle correspondence (emails, calls, documents)
- Maintain filing systems (physical and digital)
- Assist in preparing reports, presentations, and documents
- Coordinate with vendors, suppliers, and service providers
- Manage office assets and inventory
- HR Coordination
- Assist in recruitment (job postings, screening, interview scheduling)
- Maintain employee records and HR databases
- Prepare employment documents (contracts, offer letters, certificates)
- Support onboarding and offboarding processes
- Monitor attendance, leave records, and timesheets
- Assist with payroll coordination (data preparation)
- Ensure compliance with company policies and UAE labor regulations
Customer Service Dispatcher
GULF COMMERCIAL GROUP EST. (Kyocera Mita)
Dubai
01.2015 - 01.2020
- Provide Optimum Customer Satisfaction
- Answering the Calls and Phone handling attitude & ethics
- Providing the clients with service request numbers generated by the system.
- Proactively communicating with the client
- Closing the open service request daily.
- Maintaining the Installation Records and helping in proper of MIF list update
- Maintaining the Standby Machine Track List
- Maintain the Field Engineer’s attendance with inputs of their customer arrival and departure time
CSR | Secretary cum Acct. Assistant
SIR SPEEDY PRINTING & MARKTING SER.
Dubai
01.2008 - 01.2015
- Provide administrative and office support to ensure that quality customer service is provided to Clients.
- Ensures that Clients have all the necessary information about the Company’s products and services.
- Maintain high level of product knowledge, technical competence and observing market trends.
- Attracts potential customers by answering product queries and suggesting information about other products.
- Generate customer referrals
- Open and maintain Client accounts in the database
- Resolves product or service problems
- Maintains financial accounts by processing customer adjustments
Receptionist cum Admin Assistant
PLAYHOUSE NURSERY
Abu Dhabi
01.2005 - 01.2008
- Preparation of expense reports and processing of pay roll.
- Track attendance of hourly associates.
- Generate weekly management reports, process and track purchase orders, invoices, and other purchases.
- Set up and organize filing systems.
- Answer telephones and transfer calls to appropriate staff members.
- Meet and greet Clients and visitors.
- Perform general clerical duties to include but are not limited to: photocopying, faxing, mailing, and filing.
- Maintain hard copies and electronic filing systems.
- Receive, sign for on behalf and distribute UPS/Fed Ex/Airborne packages.
Education
Bachelor of Science in Education - Math
BULACAN STATE UNIVERSITY
Philippines 01.1997 - 04.1999
Skills
- MS Office proficiency Document creation Data analysis Visual presentations Professional correspondence
- Email management
- Digital data transformation
- QuickBooks software
- Tally accounting
- Customer care
- In-depth product understanding
- Quality management
- Critical analysis
- industry expertise
- Technical writing
- effective communication
- Phone communication proficiency
- dispute mediation
- Information analytics
- Task management
CONTACT DETAILS
English
Tagalog
Timeline
Admin | Accounts | HR Coordinator
ONSCREEN SOLUTIONS
01.2020 - 04.2026
Customer Service Dispatcher
GULF COMMERCIAL GROUP EST. (Kyocera Mita)
01.2015 - 01.2020
CSR | Secretary cum Acct. Assistant
SIR SPEEDY PRINTING & MARKTING SER.
01.2008 - 01.2015
Receptionist cum Admin Assistant
PLAYHOUSE NURSERY
01.2005 - 01.2008
Bachelor of Science in Education - Math
BULACAN STATE UNIVERSITY
01.1997 - 04.1999