Cemre Saffari
Dubai,TURKEY
Summary
Knowledgeable about fostering and maintaining client relationships, with strong communication and negotiation skills. Skilled in project management, bringing a proactive approach to problem-solving and teamwork. Ready to use and develop relationship management, strategic planning, and event planning skills in an account management role.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work history
Operations Manager
Domino Zone Luxury Cars
, UAE
2023.09 - 2025.03
- Delivered consistent VIP service, maintaining high customer satisfaction levels.
- Leveraged technical tools for data analysis; informed decision making processes.
- Streamlined operational procedures by implementing effective process improvements.
- Orchestrated the successful execution of key projects whilst maintaining strict deadlines.
- Enforced sustainability practices within the organisation; demonstrated commitment towards corporate social responsibility.
- Provided 24-hour service availability, demonstrated commitment to customer care.
Project Manager
Al Fares International Group
Dubai, United Arab Emirates
2022.01 - 2023.10
- F1 Abu Dhabi Racing Teams and Royal Family seating areas.
- FAZZA Falcon Championship indoor and outdoor areas.
- Integrated new technologies into existing systems for improved functionality.
- Communicated with clients and customers to proactively deliver relevant information.
- Improved project delivery timelines with efficient resource allocation and management.
- Fostered strong relationships with suppliers leading to favourable negotiation outcomes for procurement of materials.
- Supervised construction site activities to ensure safety compliance at all times.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
Residences Manager
Palazzo Versace Dubai
Dubai, UAE
2020.01 - 2021.05
- Oversaw move-ins and move-outs efficiently minimising disruption to other residents.
- Performed regular inspections of the property to maintain standards and safety.
- Enhanced tenant satisfaction through responsive resolution of complaints and issues.
- Prepared reports for legal action and provided evidence in court.
Duty Manager, Department Cost Controller
Palazzo Versace Dubai
Dubai, UAE
2018.10 - 2019.12
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Handled cash transactions accurately for financial integrity.
- Implemented new procedures for increased productivity within the team.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Liaised with different departments, ensuring seamless communication.
- Assisted guests during their stay, creating a positive experience.
- Boosted guest loyalty with excellent service delivery.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Front Office Supervisor, Rooms Controller
Palazzo Versace Dubai
Dubai, UAE
2017.11 - 2018.10
Guest Service Agent
Hilton Dubai Creek Hotel
Dubai
2016.12 - 2017.06
Management Trainee, Front of House, Operations, Guest Service
Hilton Dubai Creek Hotel
Dubai
2016.07 - 2016.12
Education
Bachelor of Science (BSc), International Trade and Business Management, General, A -
İstanbul Bilgi University
Istanbul, Turkey 2011.01 - 2015.01
International Relations Certification Program - International Relations
Brighton EC Brighton
Brighton, England 2014.10 - 2016.08
High School Diploma -
MEF College
Istanbul, Turkey 2000.01 - 2011.01
Skills
- Understanding customer needs
- Budgeting
- Innovation
- Teamwork
- Leadership and team management
- Advanced use of hospitality related software
- Problem-solving
- Communication and relationship building
- Strategic planning
- Resourcefulness
- Stakeholder management
- Quality Assurance
Languages
Turkish
Native
English
Advanced
Affiliations
- F1
- Football
- Tennis
- Technology
- Luxury Travel
- Motorbikes
- Gaming
Accomplishments
Best employee of the year 2019 Palazzo Versace Dubai
Sheikh Mohammed Bin Rashid Dubai Cares program volunteer
ENKA Tennis Member
References
References available upon request.
Timeline
Operations Manager
Domino Zone Luxury Cars
2023.09 - 2025.03
Project Manager
Al Fares International Group
2022.01 - 2023.10
Residences Manager
Palazzo Versace Dubai
2020.01 - 2021.05
Duty Manager, Department Cost Controller
Palazzo Versace Dubai
2018.10 - 2019.12
Front Office Supervisor, Rooms Controller
Palazzo Versace Dubai
2017.11 - 2018.10
Guest Service Agent
Hilton Dubai Creek Hotel
2016.12 - 2017.06
Management Trainee, Front of House, Operations, Guest Service
Hilton Dubai Creek Hotel
2016.07 - 2016.12
International Relations Certification Program - International Relations
Brighton EC Brighton
2014.10 - 2016.08
Bachelor of Science (BSc), International Trade and Business Management, General, A -
İstanbul Bilgi University
2011.01 - 2015.01
High School Diploma -
MEF College
2000.01 - 2011.01