CHAHD OSMAN
DUBAI,UAE
Summary
Results-driven Luxury professional with over 5 years expertise in process improvement, project management, and CRM. Skilled in data analysis, inventory optimization, and cross-functional collaboration to drive operational efficiency and successful product launches. Proficient in SAP, advanced Excel, Microsoft Office, and BOP App, with a strong focus on customer retention strategies and persuasive communication. Dedicated to delivering measurable outcomes through multi-tasking and trend identification while fostering long-term client relationships.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Client Advisor
Gucci
Dubai, UAE
04.2023 - 04.2025
- Consistently exceeds sales targets with over 96% Sales vs Target achievement in Gucci Dubai Mall Super Flagship boutique.
- Trained under the MEA Operations Manager, acquiring expertise in retail SAP, conducting inventory control, and stock management to ensure operational efficiency.
- Played a key role in the reopening of Gucci's flagship store at Mall of the Emirates 2024-the first in the Middle East to feature the brand's new design concept. Partnered with operations, CRM, VM, and merchandising teams to ensure a seamless and successful relaunch.
- Conduct market studies and analyze client data to optimize product assortment and align with store-level trends, resulting in an increase in client satisfaction.
- Held the position of action team manager for nearly a year, leading day to day operations and team supervision in Gucci Galleries Lafayette boutique.
- Develop lasting client relationships through personalized engagement, driving loyalty and retention.
Client advisor
Gucci
Dubai, UAE
11.2022 - 04.2024
- Upheld high standards of communication and professionalism whilst interacting with clients, ensuring building strong relationships with clients, leading to increased loyalty.
- Collaborated effectively with colleagues to ensure a seamless client experience.
- Researched market to stay informed on fashion trends and opportunities, as well as identified new markets & potential clients for increased revenue.
- Developed professional expertise within Operation field by pursuing further training opportunities.
- Ranked as yearly top performer in 2023.
Sales Assistant
Massimo Dutti
Dubai, UAE
02.2020 - 10.2022
- Enhanced the in-store client experience, contributing to sales growth and customer retention.
- Directly associated with increasing the store commercial sales by over 2 million AED in commercial sales through corporate uniform deals with major clients like Swarovski AG and Tory Burch.
- Carried out alongside managers the launching of a new line (MD Studio) added to the brand within 3 weeks in May 2022.
- Championed in the introduction of the E-Ticket project aligned with the sustainability vision of the brand.
Education
BBA - Management major
University of Dubai
Dubai/UAE 09.2020 - 05.2023
Skills
- Process Improvement (Report preparation, Data analysis, Trend identification, Inventory optimization)
- Multi-tasking
- Technical (SAP, BOP App, Advanced excel, Microsoft Office)
- Project Management (Cross functional collaboration, Product launches, Operations)
- Persuasion effectiveness
- Customer retention strategy
- Client Relationship Management
Languages
Arabic
Native
English
Proficient (C2)
References
References available upon request.
Timeline
Senior Client Advisor
Gucci
04.2023 - 04.2025
Client advisor
Gucci
11.2022 - 04.2024
BBA - Management major
University of Dubai
09.2020 - 05.2023
Sales Assistant
Massimo Dutti
02.2020 - 10.2022
Similar Profiles
Geanine FioravanteGeanine Fioravante
Latin America Senior HR Director at GucciLatin America Senior HR Director at Gucci
Sawaros MartinezSawaros Martinez
Operations Controller at GucciOperations Controller at Gucci
SHAWN ARORASHAWN ARORA
Senior Client Advisor at GucciSenior Client Advisor at Gucci