CHAHINEZ HACHELAF
CALL CENTER TEAM LEADER
DUBAI
Summary
Polite and professional call center leader successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Call Center Team Leader
GARGASH HOSPITAL
DUBAI
02.2021 - Current
- Provided knowledge and resources to prepare each team member for success and top performance.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
Senior Call Center Representative
EMIRATES SPECIALITY HOSPITAL
DUBAI
03.2020 - 02.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
PATIENT RELATION ASSIATANT MANAGER
MOHAMED OMAR BIN HAIDER HOLDING
DUBAI
12.2017 - 01.2020
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Conducted research, gathered information from multiple sources and presented results.
Education
Bachelor of Science - Electrical Engineering
KAZDI MERBAH
ALGERIA 09.2014 - 08.2015
PARAMEDICAL - Nursing Assistance
PARAMEDICAL ES-SENIA
ALGERIA ORAN 09.2015 - 08.2017
Skills
Customer support
Timeline
Call Center Team Leader
GARGASH HOSPITAL
02.2021 - Current
Senior Call Center Representative
EMIRATES SPECIALITY HOSPITAL
03.2020 - 02.2021
PATIENT RELATION ASSIATANT MANAGER
MOHAMED OMAR BIN HAIDER HOLDING
12.2017 - 01.2020
PARAMEDICAL - Nursing Assistance
PARAMEDICAL ES-SENIA
09.2015 - 08.2017
Bachelor of Science - Electrical Engineering
KAZDI MERBAH
09.2014 - 08.2015
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