Chaima Ben Ketfi
Ajman,Algerian
Summary
Results-driven professional with expertise in sales and negotiation, customer service excellence, and car rental operations. Proficient in cash handling, POS systems, and Microsoft Office applications, with a proven ability to work under pressure while maintaining exceptional communication and problem-solving skills. A fast learner with strong adaptability, teamwork capabilities, and time management expertise, committed to delivering outstanding service and achieving organisational goals.
Overview
1
1
year of professional experience
Work history
Cashier
Amber Restaurant & Café
Business Bay
- Processed cash and card transactions accurately.
- Managed daily cash balancing and reporting.
- Delivered excellent customer service.
- Coordinated with the team to ensure smooth operations.
- 6 Months
Customer Service & Car Rental Agent
Saad Sultan Car Rental
Port Saeed
- Assisted customers with vehicle rental procedures.
- Prepared rental agreements and documentation.
- Managed bookings, renewals, and customer inquiries.
- Resolved customer concerns professionally.
- Promoted company services and maintained customer satisfaction.
- 1 Year and 2 Months
Sales Executive
Al Ahramat Real Estate
Ajman
2023.01
- Promoted real estate properties to potential clients.
- Built and maintained strong customer relationships.
- Followed up on leads and inquiries.
- Assisted in achieving monthly sales targets.
- 5 Months
Nursing Assistant
Mohamed Boudiaf Hospital
2021.01 - 2022.01
- Assisted medical staff in providing patient care.
- Monitored patients and maintained accurate records.
- Supported daily clinical operations.
- Ensured a safe and hygienic healthcare environment.
Education
High School Diploma - Baccalaureate
AlgeriaNursing Certificate - One-Year Nursing Program
AlgeriaSkills
- Sales & Negotiation
- Customer Service Excellence
- Communication Skills
- Cash Handling & POS Systems
- Car Rental Operations
- Problem Solving
- Teamwork
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- Ability to Work Under Pressure
- Fast Learner & Adaptable
Languages
Arabic: Native
English: Good
Additional Experience
Worked during holidays at retail stores in Global Village, Dubai, gaining valuable experience in retail sales, customer service, and working with customers from diverse nationalities.
Timeline
Sales Executive
Al Ahramat Real Estate
2023.01
Nursing Assistant
Mohamed Boudiaf Hospital
2021.01 - 2022.01
Nursing Certificate - One-Year Nursing Program
Customer Service & Car Rental Agent
Saad Sultan Car Rental
Cashier
Amber Restaurant & Café