CHAIMA HADJAZI
Dubai,UAE
Summary
Customer Representative with expertise in client relations and multilingual communication in English, French, and Arabic. Proven ability to manage client interactions, support marketing initiatives, and deliver impactful presentations. Experienced in utilizing OSINT for market analysis and strategic planning. Proficient in Excel, Word, and PowerPoint, with a strong focus on enhancing customer satisfaction and process efficiency.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer & Marketing Support
Rapidev Company
Dubai
12.2024 - 12.2025
- Managed all client communications, ensuring timely follow-ups and high satisfaction levels.
- Acted as liaison during meetings, facilitating smooth communication between parties.
- Oversaw social media accounts, addressing inquiries while maintaining brand consistency.
- Generated detailed reports and summaries using Excel, Word, and PowerPoint.
- Presented performance and feedback reports to management for strategic insights.
- Handled high volumes of inquiries professionally, providing tailored solutions to clients.
- Collaborated with marketing team to design impactful presentations for various audiences.
- Drafted business proposals and content strategies for internal and external use.
Customer Service Representative
Capital Corp Company
, Algeria
01.2022 - 01.2024
- Responded promptly to incoming calls and emails, ensuring professionalism and positivity.
- Contacted potential clients to introduce products and services while resolving complaints effectively.
- Collaborated with team members to enhance service delivery and customer support.
- Maintained customer records and tracked interactions using CRM software, ensuring confidentiality.
Patient Support & Customer Service
Dar Echiffa Ouslim Clinic
, Algeria
01.2020 - 01.2022
- Assisted patients with inquiries through various communication channels.
- Scheduled and confirmed appointments while addressing patient needs and maintaining accurate records.
- Developed strong rapport with patients to promote long-term relationships.
- Monitored patient satisfaction through thorough follow-ups and constructive feedback.
- Participated in ongoing training to enhance customer service capabilities.
- Collaborated with colleagues and healthcare professionals to improve service delivery.
Education
Master’s degree - Environment Health Safety Engineering
University
Algeria 09.2019 - 07.2024
Bachelor’s degree - Process Engineering
University
Algeria 09.2019 - 07.2020
High School Degree - Process Engineering
Abi dar
Algeria 09.2017 - 05.2019
Skills
- Microsoft Office proficiency
- CRM systems expertise
- Social media management
- Market research and analysis
- Problem solving
- Content marketing
- Customer feedback analysis
- Communication skills
- Strategic planning
LANGUAGE SKILLS
Arabic
Native
English
Advanced
French
Upper intermediate
Certification
- Certified in Social Media Marketing /HubSpot Academy
- Certified in Cybercrime Investigations / Maltego
- Certified in Open-Source Intelligence (OSINT)
- Certified in project management
INTERNSHIPS / EXPERIENCE
- SONATRACH 2023–2024: Evaluation of Occupational Risks
- SONATRACH 2022–2023: HSE regulations specific to oil and gas operations.
- SONATRACH 2022–2023: monitoring of internal social activities and employee welfare programs.
- SONATRACH 2021–2022: Performed laboratory analyses to verify the quality industry standards.
- SHARIKAT KAHRABA 2020–2021: production of electrical energy from natural gas combustion.
Timeline
Customer & Marketing Support
Rapidev Company
12.2024 - 12.2025
Customer Service Representative
Capital Corp Company
01.2022 - 01.2024
Patient Support & Customer Service
Dar Echiffa Ouslim Clinic
01.2020 - 01.2022
Master’s degree - Environment Health Safety Engineering
University
09.2019 - 07.2024
Bachelor’s degree - Process Engineering
University
09.2019 - 07.2020
High School Degree - Process Engineering
Abi dar
09.2017 - 05.2019