Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
AccountManager
Chaimaa Chahim

Chaimaa Chahim

Dubai

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Receptionist

ZARA
Casablanca, Morocco
02.2022 - 08.2022
  • Delivered front of house duties with warm and professional manner.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Reduced waiting times through effective time and resource management..
  • Reorganised filing system to reduce file location times.

Wedding and Events Executive

Arabia Weddings
Casablanca , Morocco
08.2020 - 11.2020
  • Promoted seasonal offers to maximize event space bookings.
  • Explained event packages, options and prices clearly to customers.
  • Arranged and coordinated catering and signage with external providers.
  • Supervised external contractors to achieve successful events.
  • Led tours for customers planning events, weddings and conferences.
  • Negotiated costs with suppliers to meet client event budgets.
  • Obtained best prices for external services through research, building relationships and negotiation.
  • Successfully managed wedding referral base, increasing organisation revenue by 70% in one year.
  • Designed bespoke concepts for weddings of up to 200 guests.

E-commerce Trading Executive

SYSARTECH.MA
Casablanca , Morocco
02.2020 - 07.2020
  • Employed multiple trading techniques to maximise profits.
  • Handled buy and sell transactions for financial instruments on behalf of private and business customers.
  • Secured restricted and sensitive financial data, following company policies.
  • Reviewed, managed and helped optimise client portfolios for maximum returns.
  • Compiled information about market conditions, company valuations and prospective results.
  • Consulted with customers on available financial products tailored to desired investment goals.
  • Analysed market trends and conditions to provide informed advice to customers.
  • Organised financial transactions to help customers raise capital.
  • Planned evidence-based strategies to manage transactional risk.

Education

Secondary School Certificate -

High School El Akkad
Casablanca Morocco

Diploma - Teaching

ABULCASIS UNIVERSITY INTERNATIONAL
Casablanca Morroco
02.2018 - 04.2020

Skills

  • Social Media Marketing
  • Good Experience Customer Dealing
  • Professional and smart presentation
  • Customer-service orientated
  • Multi-line telephone skills
  • Strategic planning
  • High efficiency
  • Business operations
  • Data input
  • Telephone skills
  • VIP guest experience
  • Event coordination
  • MS Office proficiency
  • Strategic scheduling
  • Email management
  • Project scheduling
  • Attention to detail
  • Organisation and efficiency
  • Can work under pressure and meet declines

Additional Information

  • e-commerce Experience in Morocco
  • 3 Month worked Experience as a organizing weddings in Morocco. 6 Month worked Experiance as a receptionist with Zara clothing store.DUTIES AND RESPONSIBILITIES Calling customer and generating leads by explaining the products and creating need to customers Set an appointment for documents collection and signatures Offer retention products Maintain their file for continue communication with customers. Handle retention calls forIrrate Customers who has active complaints with the Bank Customer service to provide quality customer service to ensure customer satisfaction.

Languages

Arabic
Native
English
Upper intermediate
French
Upper intermediate

Timeline

Receptionist

ZARA
02.2022 - 08.2022

Wedding and Events Executive

Arabia Weddings
08.2020 - 11.2020

E-commerce Trading Executive

SYSARTECH.MA
02.2020 - 07.2020

Diploma - Teaching

ABULCASIS UNIVERSITY INTERNATIONAL
02.2018 - 04.2020

Secondary School Certificate -

High School El Akkad
Chaimaa Chahim