Chaimaa El Mouftih
Dubai
Summary
Highly skilled professional with expertise in communication, computer skills, customer service, interpersonal skills, and problem-solving. Adept at delivering exceptional customer experiences and resolving complex issues efficiently. Committed to leveraging strong interpersonal abilities to foster positive client relationships and drive organisational success.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Head hostess
Five Palm Jumeirah Hotel
Dubai, UAE
12.2024 - Current
- Coordinated staff schedules, reducing conflicts and improving team morale.
- Streamlined work processes by implementing efficient table management systems.
- Fostered positive dining experience, resulting in high customer return rates.
- Addressed any issues swiftly, ensuring overall customer satisfaction remained high.
- Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
- Actively listened to customers' feedback implemented necessary improvements.
- Trained new hosts on policies, service procedures, resulting in quicker integration into the team.
- Handled special events such as parties or private dinners, maintaining high standards of service.
Hostess
Five Palm Jumeirah Hotel
Dubai, UAE
02.2023 - 11.2024
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
Hostess
MK Night Club
Dubai
04.2022 - 12.2022
- Welcome guests to the venueProvide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention
- Answer incoming calls and address customers' queries
- Assist wait staff as needed
Sales Representative
Rafinity of the Marrakech Jewelry Store
Marrakech
02.2021 - 03.2022
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
Education
Fundamental Degree - International Management
Caddi Ayyad Marrakech University
Skills
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Problem-solving
Languages
Arabic
Native
French
Fluent
English
Fluent
Personal Information
- Date of birth: 08/30/96
- Nationality: Moroccan
Timeline
Head hostess
Five Palm Jumeirah Hotel
12.2024 - Current
Hostess
Five Palm Jumeirah Hotel
02.2023 - 11.2024
Hostess
MK Night Club
04.2022 - 12.2022
Sales Representative
Rafinity of the Marrakech Jewelry Store
02.2021 - 03.2022
Fundamental Degree - International Management
Caddi Ayyad Marrakech University
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