Chaimae Belmazouar
Dubai
Summary
Personal Assistant | VIP Guest Relations | Premium Customer Experience
Highly polished customer service and VIP relations professional with 8+ years of experience in aviation, luxury hospitality, and premium guest services across the UAE and Bahrain. Experienced in handling high profile clients, managing confidential interactions, coordinating VIP requests, and delivering exceptional customer experiences in fast paced international environments. Strong communication, multitasking, and problem solving abilities with a professional and discreet approach.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Founder & Uniform Design Consultant
Self Employed
Dubai , UAE
01.2026 - Current
- led the desing and customising process uniforms for hotels, restaurants, cafes, and corporate clients.
- Sourced fabrics and coordinated with manufacturers for sampling and bulk production.
- Supported projects by ensuring timely delivery of samples to clients.
Premium Cabin Crew
Etihad Airways
Abu Dhabi
12.2021 - 05.2026
- Delivered premium and VIP level service to international high profile passengers in fast paced environments.
- Managed confidential guest interactions with professionalism and discretion.
- Demonstrated strong adaptability, multitasking, and communication skills during long-haul international flights.
- Maintained safety compliance while providing personalized guest experiences.
Cabin crew
Airarabia
Sharjah
04.2019 - 12.2021
- Coordinated passenger assistance by evaluating individual needs and preferences, implementing tailored solutions to maximise comfort and satisfaction during flights.
Guest Butler
The grove hotel Bahrain
Manama, Bahrain
05.2018 - 04.2019
- Facilitated VIP requests to elevate service delivery and enhance guest satisfaction.
- Upheld the highest standards of cleanliness and organisation throughout the property, ensuring a pleasant and welcoming environment.
Airport operations & Customer service assistant
Infohas
Casablanca, Morocco
01.2018 - 03.2018
- Facilitated airline collaboration to enhance smooth operations and communication.
Event Hostess
Freelance
- Welcomed guests and delivered quality customer service at corporate and private events.
- Assisted with event coordination and guest flow management.
- Supported VIP guests to enhance overall event experience.
Education
Tourism diploma - Distinction in Tourism Management coursework
INFOHAS
Rabat, Morocco01-2018
Skills
- Executive and administrative support
- VIP guest relations & communication
- Travel & event coordination
- Conflict resolution
- Microsoft Office proficiency
- Team collaboration
- Luxury hospitality service
- Time management
- Multitasking skills
- Professional communication
Certification
- Microsoft Office (Word, Excel, and PowerPoint)
- AutoCAD in interior design
- Certified Premium business class and VIP services (Boeing 777 and 787, Airbus 320, 321 and 350)
- Office secretary & administration executive
Languages
Arabic
Proficient
C2
English
Proficient
C2
French
Intermediate
B1
Links
LinkedIn : Chaimae Belmazouar
https://www.linkedin.com/feed/
Timeline
Founder & Uniform Design Consultant
Self Employed
01.2026 - Current
Premium Cabin Crew
Etihad Airways
12.2021 - 05.2026
Cabin crew
Airarabia
04.2019 - 12.2021
Guest Butler
The grove hotel Bahrain
05.2018 - 04.2019
Airport operations & Customer service assistant
Infohas
01.2018 - 03.2018
Event Hostess
Freelance
Tourism diploma - Distinction in Tourism Management coursework
INFOHAS