Chaimae Ezzahi
Abu dhabi ,United Arab Emirates
Summary
A highly experienced Retail Store Manager with 6+ years at Kiko Milano and additional background in luxury hospitality and customer service. Proven expertise in driving sales, achieving KPIs, managing teams, and delivering exceptional customer satisfaction. Skilled in increasing like-for-like (L4L) sales year-over-year, reducing inventory shrinkage, and implementing effective merchandising strategies. Known for leadership, operational excellence, and building strong customer and team relationships. Seeking to contribute my expertise to a dynamic retail organization in the UAE.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Kiko Milano
Abu Dhabi , UAE
12.2019 - Current
Achieved and exceeded monthly and annual KPI targets, including sales, conversion rates, and average transaction value.
- Increased like-for-like (L4L) sales performance year-over-year through strategic leadership and targeted sales strategies.
- Maintained low shrinkage rates through robust inventory controls and loss prevention measures.
- Planned and implemented high-quality visual merchandising to align with brand standards and attract foot traffic.
- Recruited, trained, and mentored a team of 15+ employees, fostering a positive work environment.
- Team development.
Assistant Front Office Manager
Hilton capital grand
Abu dhabi, UAE
05.2017 - 05.2019
- Supervised front office operations, including check-ins, check-outs, and guest services.
- Trained and managed a team of front desk associates to deliver excellent service.
Guest Relations Manager
Grand Mogador
Tangier, Morocco
02.2016 - 09.2017
-Provided top-tier guest services and ensured a seamless experience for visitors
- Enhanced guest satisfaction by promptly addressing inquiries and complaints
- Ensured adherence to hotel standards, promoting a consistent quality experience for all guests.
Education
Master of Business Administration - Operations Management
The Higher international institute of tourism
Tangier 2018
Bachelor of Business Administration - Operations management and human resources
The Higher International Institute of Tourism
Tangier09.2016
Skills
- Retail Store Management: Achieving KPIs and operational excellence
- Inventory Management: Reducing shrinkage and ensuring accurate stock control
- Customer Service: Building customer loyalty and resolving complaints
- Visual Merchandising: Maintaining brand-compliant store layouts
- Sales Analysis: Monitoring trends to boost performance
- Team Development: Training, mentoring, and motivating employees
Languages
English
Advanced
C1
Arabic
Advanced
C1
French
Advanced
C1
Timeline
Retail Store Manager
Kiko Milano
12.2019 - Current
Assistant Front Office Manager
Hilton capital grand
05.2017 - 05.2019
Guest Relations Manager
Grand Mogador
02.2016 - 09.2017
Master of Business Administration - Operations Management
The Higher international institute of tourism
Bachelor of Business Administration - Operations management and human resources
The Higher International Institute of Tourism
Similar Profiles
Marlene BuzilaMarlene Buzila
Beauty Advisor at Kiko MilanoBeauty Advisor at Kiko Milano
Yara AnbachiYara Anbachi
Key holder & Beauty Consultant at KIKO MilanoKey holder & Beauty Consultant at KIKO Milano
Ainazik NogoibaevaAinazik Nogoibaeva
Assistant Store Manager at Kiko MilanoAssistant Store Manager at Kiko Milano
Rana Osama SaqerRana Osama Saqer
Instructor - Petroleum Engineering Technology at Abu Dhabi Polytechnic (IAT)Instructor - Petroleum Engineering Technology at Abu Dhabi Polytechnic (IAT)
Kishori LalKishori Lal
Site Administrator at Robt Stone [ME] LLCSite Administrator at Robt Stone [ME] LLC