Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Manager
chakib boukad

chakib boukad

Abu Dhabi,uae

Summary

● High-energy, positive team player with an excellent work et hic, flexible and dependable

● Reputation for displaying professionalism and concern for customer comfort.

  • for working with people, proven commitment to providing superior service.
  • Known for thriving under high-pressure.
  • Demonstrated capacity to work effectively with difficult personality types.
  • Able to quickly learn and clearly communicate regulatory guidelines.
  • Approachable Front Desk Agent with 2 years of experience in hospitality industry. Motivated, reliable and willing to go extra mile to please guests. Adept in swiftly handling hotel reservations.
  • Highly motivated Front Desk Agent with talent for assisting guests in general services such as billing, check-out and check-in. Qualified across different areas of hotel management with specialty in conflict resolution.
  • Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Front desk receptionist

w hotels abu dahbi
Abu Dhabi, uae
09.2022 - Current
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Resolved minor customer issues and requests for information, escalating complex problems to line manager.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
  • Assisted administrative staff with special projects using file management skills.

Sales person at Artisanal Bazar in Marrakech

artisanal shop
marrakech, morocco
02.2018 - 07.2022
  • Explained product characteristics to help differentiate large range of items.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.

Waiter

Les Almoravid Hotel – Marrakech
marrakech, morocco
06.2017 - 05.2018
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Attended to customer's needs proactively for first-class waiting service.

Waiter

hotel Golf Palace – Marrakech
marrakech, morocco
09.2015 - 03.2016
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Diploma of Education - Superior Institute of Hospitality Industry

koutoubia
Marrakesh ,morocco
09.2012 - 05.2014

Skills

  • Microsoft Office
  • Email and telephone decorum
  • Front office management
  • Issue handling
  • Customer assistance and interaction
  • Customer-service orientated
  • Telephone skills
  • VIP guest experience
  • Customer service
  • Professional demeanour

Languages

Arabic
Fluent
English
Advanced
French
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Front desk receptionist

w hotels abu dahbi
09.2022 - Current

Sales person at Artisanal Bazar in Marrakech

artisanal shop
02.2018 - 07.2022

Waiter

Les Almoravid Hotel – Marrakech
06.2017 - 05.2018

Waiter

hotel Golf Palace – Marrakech
09.2015 - 03.2016

Diploma of Education - Superior Institute of Hospitality Industry

koutoubia
09.2012 - 05.2014
chakib boukad